Ticket T&Cs

The Welsh Rugby Union Limited

(“WRU”, “we”, “us”, “our”, which also includes Millennium Stadium plc who may enforce the Ticket Terms and Conditions (as applicable))

TICKET TERMS AND CONDITIONS

February 2023

The Ticket Terms and Conditions comprise:

(1) the Standard Ticket Terms and Conditions;

(2) the Ground Regulations (as defined below); and

(3) for Member Clubs only, the Ticket Application Conditions (as defined below).

IN PARTICULAR PLEASE NOTE THAT:

By purchasing, applying for and/or being allocated or transferred a Ticket (as defined below), you are accepting and agreeing that you have read and understood each component part of the Ticket Terms and Conditions and agree to be bound by, and to comply with, the Ticket Terms and Conditions (as applicable to you). You also confirm that anyone else that you apply, purchase, sell, transfer or allocate Ticket(s) for or to, has also read, and agreed to comply with, each component part of the Ticket Terms and Conditions.

The Ticket Terms and Conditions are subject to change or amendment by the WRU.  If you are not prepared to comply with the Ticket Terms and Conditions, you should not apply for, purchase, nor accept the allocation or transfer of, a Ticket.

Before purchasing, applying for and/or being allocated or transferred a Ticket and before attending the Event, you must familiarise yourself with and comply with the Ticket Terms and Conditions, the latest Government Rules, and the Ground Regulations (regardless as to when you purchased, applied for and/or were allocated or transferred your Ticket).

Defined Terms

The following terms in the Ticket Terms and Conditions have the following meanings:

Event any rugby match, sporting or other event held at the Stadium and all activity in or around the Stadium associated with the relevant rugby match, sporting or other event.

Government Rules means legislation enacted, and/or rules and guidance issued, by the UK Government and/or the Welsh Government (as applicable) from time to time.

Ground Regulations means the ground rules and regulations governing attendance at the Stadium as amended by the WRU from time to time and which are available outside the Stadium, accessible on our official website www.wru.wales and, as at the date of these Ticket Terms and Conditions, accessible at https://www.principalitystadium.wales/information/ground-rules/.

Member Club means a rugby club or other rugby organisation that is a member of the WRU and Member Clubs shall be construed accordingly.

Stadium means Principality Stadium, Westgate Street, Cardiff, Wales, including any outer concourse and all land surrounding Principality Stadium that is owned by us and/or otherwise occupied by us on the day of an Event.

Supporter Exchange means the official WRU ticket exchange platform available at  https://welshrugbyticketexchange.seatunique.com/.

Ticket means a ticket (whether in printed, electronic or mobile format) which provides the right to attend an Event.

Ticket Application Conditions means the ticket application conditions that apply to Member Clubs as amended by the WRU from time to time and which are accessible on our official website www.wru.wales and, as at the date of these Ticket Terms and Conditions, accessible at https://www.wru.wales/tickets/terms-and-conditions/member-club-application/.

Digital Ticketing

Where digital ticketing is utilised for an Event, every person attending the Event will be required to have their own digital ticket on their own device. The only exceptions to this are for accompanied minors (those under the age of 18 where proof of age may be required) and/or for those people with accessibility requirements attending the Event with a companion.

Standard Ticket Terms and Conditions

Transfer of Tickets

1. A Ticket shall not be transferred, advertised or offered for sale, resold or supplied at above face value on the internet or elsewhere, save as permitted in these Standard Ticket Terms and Conditions or as authorised in writing by the WRU.

2. A Ticket shall not be purchased or obtained through any person, agent, company or otherwise than directly from the WRU or its authorised agents or distributors or via the Supporter Exchange. Such authorised agents include Member Clubs (“Authorised Agents”). Such authorised distributors include Club Members, Schools, Debenture Holders, Referee Societies, WRU personnel, Visiting Unions, Official Licensed Operators, Genuine Sponsors and any other third party as may be authorised by the WRU from time to time (as listed on wru.wales and as updated from time to time by the WRU) (“Authorised Distributors”).

3. Subject to the other conditions herein and save as otherwise authorised in writing by the WRU, a Ticket can only be offered for sale or transferred or resold (at face value or less) by the WRU, its Authorised Agents and Authorised Distributors to authorised recipients (as listed on wru.wales and as updated from time to time by the WRU) (“Authorised Recipients”).

4. Subject to the other conditions herein, an Authorised Recipient who has been supplied with more than one Ticket may transfer or resell (at face value or less) to a guest accompanying them.

5. A Ticket may not be used as a prize, or as part of a competition, or in any promotional or similar activity without the written consent of the WRU.

6. A Ticket may not be included as part of a package, meaning the supply of a Ticket with additional benefit(s) including but not limited to retail items, accommodation, food, drink, hospitality services and/or travel, except as authorised in writing by the WRU.

7. A Ticket may not be transferred, offered for sale, resold or supplied to or by:

• a person, firm or company carrying on a ticketing or corporate hospitality business (other than an Official Licensed Operator appointed by the WRU);
• anyone offering, or through a third party supplying, catering facilities on the date of an Event at the Stadium or elsewhere; or
• an officer, agent, employee or licensee of any of the above

(each, a “Restricted Person”).

8. Where a Ticket is purchased by a Member Club, the Member Club can transfer, offer for sale, resell or supply a Ticket (not above face value) to a company, firm or person who is not a Restricted Person and who is a genuine sponsor who has given financial support to the Member Club and is in receipt of other benefits from the Member Club not limited to the Ticket (“Genuine Sponsor”). A Genuine Sponsor may only transfer, offer for sale, resell or supply a Ticket at face value or less to a member of staff or guest upon these Standard Ticket Terms and Conditions.

9. Ticket(s) may be sold and transferred via the Supporter Exchange in accordance with the terms and conditions of the Supporter Exchange, save where the Ticket(s) have been issued subject to a restriction that they may not be sold on the Supporter Exchange (for example, complimentary tickets issued to specific groups, such as players). Tickets may not be sold through any other secondary ticketing service, auction site, or website.

10. The decision of the WRU shall be final and binding in the event of any dispute as to whether a company, firm or person is an Authorised Distributor, Authorised Recipient, Restricted Person or Genuine Sponsor.

11. All recipients of Tickets must ensure that the Ticket Terms and Conditions are incorporated into all agreements (whether written or oral) to transfer, resell, allocate or supply Tickets and a recipient may only transfer, resell, allocate or supply Tickets in accordance with the Ticket Terms and Conditions and on the basis that the Ticket Terms and Conditions are accepted.

12. Any Ticket advertised, supplied or obtained in breach of these Standard Ticket Terms and Conditions shall be void and all rights conferred therewith shall be nullified. Any recipient seeking to use a Ticket obtained in breach of these Standard Ticket Terms and Conditions in order to gain or provide access to or remain at the Stadium will be a trespasser and the recipient may be liable to be refused entry or evicted from the Stadium, may be liable to legal action, and will not be entitled to receive a refund or compensation.

13. The WRU, its Authorised Agents and Authorised Distributors reserve the right to refuse to transfer, sell, allocate or supply Tickets in the future to any Authorised Agent, Authorised Distributor or Authorised Recipient, person, firm, agent or company found to be in breach of these Standard Ticket Terms and Conditions.

14. The WRU reserves the right to take legal action against any recipient of Tickets which breaches any of the Ticket Terms and Conditions.

15. Tickets (in whatever form) remain the property of the WRU at all times.

Lost or stolen Tickets

16. Where a Ticket has been lost or stolen, the WRU should be notified immediately and shall, subject to the WRU Duplicate Ticket Policy which is available at wru.wales, issue a duplicate Ticket to the Ticket holder for a per Ticket administrative fee. If the WRU issues a duplicate Ticket, the original Ticket will become automatically invalid.

Admission and use of Tickets

17. In order to gain admission to the Stadium, the Ticket must be presented in its entirety at the specified entrance.

18. Admission to the Stadium is via by the entrance shown on the Ticket and is subject to any security or safety matters relating to (or affecting) the Stadium at all times. Without prejudice to the foregoing, it may not be possible for a Ticket holder to enter the Stadium if a Ticket Holder arrives at the entrance specified on their Ticket less than 75 minutes before the advertised commencement or kick off time for the relevant Event. The period specified in this paragraph 18 is provided as a guide only and is not intended by the WRU to be, or constitute, a guarantee of entry to the Stadium for any Ticket holder. The WRU reserves the right, without prior notice to revoke and/or vary the period specified in this paragraph 18 with immediate effect, if it is considered necessary (including on public safety grounds; and/or in response to changes to the national threat level).

19. Any person who enters the Stadium including children must have a valid Ticket, excluding children under 24 months accompanied by an adult with a valid Ticket. Persons under the age of 16 must be accompanied by a responsible adult over the age of 18 and such adult is responsible for the actions and conduct of those persons.

20. There is no right to re-admission if you leave the Stadium.

21. Where a Ticket has been purchased as a concession Ticket, that Ticket may only be used in accordance with the relevant concession requirement(s). By way of example, a Ticket that is sold as an age concession Ticket, will only provide entry to the Event if used by someone who is within the relevant concession age for that Ticket.

22. A Ticket holder has the right to occupy a seat of a value corresponding to that stated on the Ticket and the WRU reserves the right to provide an alternative seat to that specified on the Ticket.

23. A Ticket holder must comply with the instructions of the WRU and/or its servants or agents while in the Stadium, otherwise may be required to leave and no money will be refunded or compensation provided.

Cancellation or postponement of an Event

24. Once you have purchased a Ticket, you will not be entitled to cancel it without the agreement of the WRU and no refund will be payable by the WRU for any Event that you decide not to attend.

25. The WRU does not guarantee that an Event will take place at any particular time or on any particular date. The WRU also reserves the right to cancel, postpone or reschedule its advertised Events to comply with the rules of any rugby union or other rugby body, Government Regulations, or where it otherwise needs to do so. We shall provide you with as much advance notice of any changes to an Event as possible on our website at wru.wales and via our social media channels.

26. Where an Event is cancelled/abandoned and not rescheduled: If an Event is cancelled or abandoned before the date it is due to take place and is not rescheduled, and you have purchased your Ticket(s) for that Event directly from the WRU, you can apply to us for a refund within 30 days of the date on which the announcement is made by the WRU to Ticket holders that the Event is cancelled or abandoned. Providing that your request for a refund is received by the WRU within the timescales set out in this clause 25, we will refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s) to the debit/credit card you used to make the original Ticket(s) purchase. Subject to the debit/credit card being valid and in date and your request for a refund being received by the WRU within the timescales set out in this clause 25, we will provide any such refund within 30 days of the WRU’s receipt of your refund application.

27. Where an Event is cancelled/abandoned and is rescheduled for another date: If an Event is abandoned before the date it is due to take place, and the WRU reschedules the Event or the date of an Event is changed after you have purchased Ticket(s) for it, and you have purchased your Ticket(s) for that Event directly from the WRU, the Ticket(s) for the original date of the Event will be valid for the rescheduled date of Event. If you are unable to attend the rescheduled date of the Event, you should contact us by sending an email to customercare@wru.wales as soon as possible and by no later than 30 days following the announcement of the rescheduled date of the Event in order to request a refund. Providing that your request for a refund is received by the WRU within the timescales set out in this clause 26, we will cancel your Ticket(s) and refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)) to the debit/credit card you used to make the original Ticket purchase. Subject to the debit/credit card being valid and in date and your request for a refund being received by the WRU within the timescales set out in this clause 26, we will provide any such refund within 30 days of the WRU’s receipt of your refund application.

28. All personal arrangements, including but not limited to, travel, accommodation or hospitality relating to the Event which have been arranged by the Ticket holder and all related costs are at their own risk. If you are entitled to a refund of a Ticket under these Terms and Conditions, you will be entitled to receive an amount up to a maximum amount of the face value of that Ticket. The WRU shall not be responsible for, or liable to refund, reimburse or otherwise compensate you for any such personal arrangement costs or for any administration, booking, fulfilment or other fees that you paid in respect of the respective Ticket(s).

29. Where you have purchased, applied for and/or been allocated or transferred your Ticket(s) from an Authorised Agent or Authorised Distributor, you should contact that Authorised Agent or Authorised Distributor in all cases, including in respect of a refund and/or other compensation in respect of any cancelled, postponed or rescheduled Event. Where you have purchased, applied for and/or been allocated or transferred your Ticket(s) via the Supporter Exchange, the terms and conditions of the Supporter Exchange shall apply.

30. If a Ticket is cancelled due to a breach of the Ticket Terms and Conditions by you or a guest and/or admission is reasonably refused for whatever reason no money will be refunded or compensation provided.

General

31. Tickets are issued subject to, and compliance with, the Ground Regulations.

32. The WRU, the police, its servants or agents shall be entitled to refuse admission or eject a ticket holder in reasonable circumstances.

33. The WRU will comply with any Government Regulations in place from time to time. You agree to abide by such Government Regulations and any safety precautions and health and safety protocols that we adopt at the Stadium for a particular Event, subject to any applicable exemption you have under the Government Rules, or as otherwise determined by the WRU. Wherever possible, we shall provide you with advance notice of the safety precautions and health and safety protocols at a particular Event on our website at wru.wales. Subject to any applicable exemption under the Government Rules, or as otherwise determined by the WRU, failure to comply with any safety precautions and/or health and safety protocols adopted at the Stadium for a particular Event may result in you being denied entry to the Stadium or being required to leave the Stadium. We retain the right to refuse entry to the Stadium to any person that refuses to comply with such safety precautions and/or our health and safety protocols. If you are denied entry or required to leave the Stadium as a result, you shall not be entitled to a refund and/or any other compensation. The WRU, or its representatives, may ask you for evidence of any exemption and it will be for the WRU, or representative, to determine whether the supporting information provided is sufficient to validate the exemption relied on.

Liability and disputes

34. Any complaints about a Ticket holder’s ability to view the Event shall be made to a steward promptly prior to, or during the Event. No such complaints can be accepted after the Event.

35. The WRU excludes any liability for loss, injury or damage to persons/property in or around the Stadium except in respect of death or personal injury resulting from our negligence or any other liability which cannot be excluded under applicable law.

36. Tickets are provided for your own personal use and the WRU shall have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

37. If the WRU fails to comply with these Ticket Terms and Conditions, the WRU is only responsible for loss or damage you suffer that is a foreseeable result of the WRU’s breach of these Ticket Terms and Conditions, but the WRU is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the WRU’s breach or if it was contemplated by you and the WRU at the time that you and the WRU entered into a contract pursuant to these Ticket Terms and Conditions.

38. If you are not a consumer our total liability in respect of our breach of these Ticket Terms and Conditions and/or your use of a Ticket, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not in any event exceed the amount paid by you to us for the Ticket.

39. The WRU shall not be responsible for any interrupted and/or restricted view of the Event caused by virtue of the position of the seat, and/or the action of other spectators, players or officials.

40. These Ticket Terms and Conditions are governed by the laws of England and Wales and any dispute relating to them will be subject to the exclusive jurisdiction of the courts of England and Wales.

If your ticket has been lost or stolen, you should contact the WRU Ticket Office immediately on 02920 822 432 or customercare@wru.co.uk providing your name and ticket details including the location of your seat. If you are a rugby club Debenture holder or have purchased your tickets through a rugby club then you should contact the club in the first instance.

Welsh Rugby Union (“WRU”) Group Duplicate Ticket Procedure

If your ticket is lost or stolen on the day of the event you should go to the WRU Ticket Office at Principality Stadium with full details of the ticket that has been lost or stolen.

If your tickets have been stolen, the WRU Ticket Office will require a crime number (this is supplied by the police at the time of reporting a theft).

The WRU shall, subject to ascertaining and verifying the circumstances in which the ticket was lost or stolen, issue a duplicate ticket to the ticket holder. Duplicate tickets are issued at the WRU’s sole discretion and cannot be guaranteed. Please note that there will be a £10 administration fee per ticket.

If the WRU issues a duplicate ticket, the original ticket will become automatically invalid. Duplicate tickets will be available for collection only from the ticket collection point in the WRU shop situated on Westgate Street (next to Gate 3) and can be collected on the day of the event.

Proof of identification will be required in order to collect the tickets. We regret that we cannot dispatch duplicate tickets by post. Please note that if you are not the purchaser of the tickets you will need to provide proof of the original ticket purchase before duplicate tickets can be issued.

Member Club Ticket Application Conditions

The Welsh Rugby Union Limited (the “WRU”) allocates and issues tickets for events and rugby matches at Principality Stadium (the “Stadium”) to WRU Member Clubs (the “Clubs”) only upon these Ticket Application Conditions, the Ticket Distribution Conditions and the Stadium Ground Rules (the “Terms”) and by applying for an allocation of WRU Tickets the Club accepts and agrees to the Terms.

In these Conditions the following definitions apply:

“Club Member(s)” means an individual who is a bona fide member of a Club, appointed in accordance with the Club’s constitution and has been a member for 2 weeks or more prior to the purchase or receipt of Tickets. The decision of the WRU shall be final and binding in the event of any dispute as to whether someone is a genuine Club Member.

“Genuine Sponsor” means a company, firm or person (who is not a Restricted Person unless the Club has obtained prior written consent from the WRU), who sponsors a Club and receives a benefit from that Club (which is not limited to the supply of Tickets for Welsh international rugby football matches) and has done so not less than 2 months before the purchase or receipt of Tickets. The decision of the WRU shall be final and binding in the event of any dispute as to whether someone is a Genuine Sponsor.

“Official Licensed Operator” means any third party which is authorised or licensed by the WRU to purchase a Ticket(s) from the Clubs for use in official Packages, as notified to the Clubs by the WRU from time to time.

“Package” means the supply of a Ticket(s) with additional benefit(s) including (without limitation) accommodation, food, drink and/or travel.

“Restricted Person” means

1. a ticketing, travel, retail or corporate hospitality person or company (that is not an Official Licensed Operator);
2. anyone offering, or through a third party supplying, catering facilities on the date of an event held at the Stadium (that is not an Official Licensed Operator);
3. an officer, agent, employee or licensee of any of the above.

“Transferee” means a Club Member, a WRU Member Club, WRU affiliated organisations, Genuine Sponsor and Official Licensed Operator.

“Ticket” means a ticket allocated to and obtained by a Club directly from the WRU for rugby football union matches, save for any match to which the WRU shall not apply the Terms.

1. Application Process
2. The WRU is authorising the Club as its agent to distribute Tickets in a fair and transparent manner to Transferees, following receipt of the Club’s application form and purchase by the Club.
3. The full price of the Tickets applied for must be paid in accordance with the WRU’s terms for payment of Tickets from time to time. The face value of the Ticket includes VAT. The Club is liable to account for any VAT applicable thereto.

2. Transfer of Tickets
3. A Club may only transfer a Ticket to a Transferee. The Club may charge an administration fee per Ticket, such fee being capped at a limit that would not allow the Club to profit from the transfer of the Ticket to a Transferee or such other sum as WRU shall fix from time to time.
4. Other than to an Official Licensed Operator, a Ticket shall not be transferred, resold or supplied above face value. A Ticket cannot be advertised for sale at above face value, other than by or through an Official Licensed Operator. A Ticket cannot be used as a prize, or as part of a competition, or in any promotional or similar activity, without the prior written consent of the WRU.
5. A Ticket shall not be purchased or obtained from or through any person, commercial agent, company or otherwise than directly from the WRU and its authorised agents.
6. Only Tickets may be transferred to Genuine Sponsors.
7. Tickets may not be resold, transferred, supplied or advertised for sale as part of a Package except by an Official Licensed Operator.
8. The Club must ensure that the Terms are incorporated into all agreements (whether written or oral) to supply Tickets to Transferees and that it only supplies Tickets to Transferees on terms that those Transferees accept the terms, including the prohibition in relation to supplying as part of a Package or selling or offering to sell or transferring Tickets at above face value, or to advertise those Tickets.
9. Any Ticket supplied or obtained in breach of the Terms shall be void and all rights conferred therewith shall be nullified. Any person seeking to use a Ticket obtained in breach of the Terms in order to gain or provide access to or remain at the Stadium will be a trespasser and will be liable to be refused entry or evicted from the Stadium, and be liable to legal action.
10. Any Ticket supplied to or by any Transferee in breach of the Terms will render the Club liable as outlined in the conditions included in paragraph 5 below. For the avoidance of doubt, this includes any publication or advertisement via the internet or elsewhere with the intent to resell or promote for commercial gain, including the inclusion of a Ticket in any Package which is not sold by the WRU and/or an Official Licensed Operator.
11. A Club must keep a full and detailed record of the Ticket details and the name and address of the Transferees to whom it has supplied Tickets for a minimum of 2 years and must provide such information to the WRU within 7 days of any written request to do so. The Club shall be responsible for obtaining any and all consents required when transferring the Tickets and to enable the Club to disclose the relevant information to the WRU, including any consent or permission required pursuant to the Data Protection Act 2018.
12. A ticket holder has the right to occupy the seat stated on the ticket and the WRU reserves the right to provide an alternative seat to that specified on the Ticket.

3. Genuine Sponsors
4. A Club as part of a sponsorship arrangement may supply Tickets to a Genuine Sponsor in return for cash or benefits in kind, provided that any supply must be subject to the Terms and in particular conditions n to r below.
5. A Club must ensure that neither it nor its agents use Tickets as the sole or main incentive for any person, firm or company to become a Genuine Sponsor or Club Member. A Club must ensure that agents or members used to find Genuine Sponsors do not offer to those entities Tickets for events at the Stadium before they have entered into a contract with the Club to become a Genuine Sponsor.
6. A Club may not enter into a sponsorship arrangement with a person, firm or company that is or has been introduced to the Club by a Restricted Person, unless the Club obtains the prior written approval of the WRU.
7. A Club must not use their right to sell Tickets to a Genuine Sponsor or Club Member as a means of circumventing (or the effect of which is the circumvention of) the Terms.
8. Any Genuine Sponsor (other than a WRU sponsor) will not be permitted to use any Ticket as a prize, or as part of a competition, or in any promotional or similar activity, or as part of any hospitality or travel or other commercial package or for any media purpose without the prior written consent of the WRU. Any Genuine Sponsor must not pass (or attempt to pass) itself off as a WRU Sponsor.
9. A Club must ensure that each arrangement to supply Tickets to a Genuine Sponsor is in writing and the details are minuted in the Clubs records which must be available for inspection by the WRU upon the written request of the WRU at any time. A Club must ensure that the agreement includes the express terms outlined above.
10. Cancellation and Refunds
11. The WRU does not guarantee that an advertised event will take place at a particular time or on a particular date. The WRU reserves the right to cancel, postpone, abandon or reschedule its advertised events. In the event of any curtailment or cancellation of an event due to any cause no refund of money can be made. In the event of postponement, the Ticket will be valid for the postponed date.  All personal arrangements including travel, accommodation or hospitality relating to an event which has been arranged by the Ticket holder is at their own risk.
12. Following receipt of a Club’s application form, there is no right to cancel a Ticket purchase and/or claim any refund.
13. Breach of Ticket Application Conditions
14. A Club which breaches any of the Terms may (in the absolute discretion of the WRU) have its entitlement to buy Tickets removed and/or suspended and/or have financial and/or any other sanctions imposed against it.
15. A Club, Transferee or other recipient of Tickets which breaches any of the Terms may (in the absolute discretion of the WRU) be liable to legal action.
16. Tickets are the absolute responsibility of the Club to whom they have been issued and the Club agrees that notwithstanding that any misuse of Tickets allocated to it or the breach of one or more of these Ticket Application Conditions may have been outside its control and/or without its knowledge the Club remains liable to one or more of the sanctions in condition v.
17. All Tickets (in whatever form) remain the property of the WRU at all times.
18. These Ticket Application Conditions also apply to tickets acquired by the Club otherwise than from the WRU and incorporate the Ticket Distribution Conditions which can be found here

Below are the Ground Regulations when attending events at Principality Stadium. Please ensure you aware of all rules & regulations before attending an event.

1. Any person who enters the stadium (including the outer concourses) at Westgate Street, Cardiff, CF10 1NS (“the Stadium”) operated by The Welsh Rugby Union Limited and/or Millennium Stadium plc (“WRU Group”) or other property owned or controlled by the WRU Group in the vicinity of the Stadium (together known as “the Grounds”) is admitted only on the basis of these Rules and by entering the Grounds shall be deemed to have accepted these Rules.

2. Admission to the Stadium is only by the entrance indicated on the ticket and cannot be guaranteed if the ticket holder arrives at the Stadium less than 30 minutes before the advertised commencement or kick off time.

3. Any person who enters the Ground is liable to be searched by a police officer, steward or representative of the WRU Group and the WRU Group reserves the right to refuse admission to, or to eject from the Grounds, any person who refuses to be searched.

4. The following offences are prohibited and any person committing such an offence will be ejected from the Grounds:a. The throwing of any object within, at or towards the Stadium playing area, any area adjacent to the playing area or any area in which spectators or other persons are or may be present;
b. The use of foul or abusive language, indecent or racial chanting, including threatening, abusive or insulting language directed to a person by reason of his colour, race, sexuality, nationality (including citizenship) or ethnic or national origins;
c. Unauthorised entry upon the field of play and this includes going onto the playing area, or any area adjacent to the playing area to which spectators are not generally admitted;
d. Unnecessary noise or behaviour likely to cause confusion or nuisance of any kind;
e. Climbing onto or into stands, buildings, fences, structures or fittings within the Stadium or Grounds.

5. Access or attempting to gain access to non public areas of the Grounds or areas of the Stadium not authorised by the event ticket is strictly prohibited. No person may obstruct, loiter or remain in any gangway, entrance, exit or staircase at any time. Any person entering the Stadium or Grounds must comply with the lawful directions of any police officer, steward or representative of the WRU Group and any person who fails to comply will be ejected from the Stadium or Grounds.

6. Other than in exceptional circumstances permitted by the WRU Group no person may bring into the Stadium any food or beverages. Admission to the Stadium will be denied if a person attempts to gain entry with alcohol, or any article capable of causing injury to a person struck by it, for example a bottle, can or other portable container.

7. Any person within the Stadium or attempting to gain access to the Stadium or Grounds who is, or appears to be under the influence of drink or drugs may be ejected from the Stadium or refused entry into the Stadium or Grounds.

8. Smoking, including any form of electronic cigarette in the Grounds is strictly forbidden except within designated areas and any person found to be smoking outside of the designated areas may be ejected from the Grounds.

9. Fireworks, flares, pyrotechnics, all horns including air horns, musical instruments, smoke canisters, laser pointers, bottles, glasses, cans, cooking devices, banners, poles, large golf-type umbrellas, ‘selfie ‘sticks, knives, blades and other articles or containers – including any which could or might be used as a weapon – or any other item which in the reasonable opinion of the WRU Group, its servants or agents, could be used as a weapon or cause nuisance to others, are prohibited within the Stadium. An exemption may be granted to permit the use of air horns in respect of certain classes of event. In such a case, details will be printed on the event ticket.

10. All promotional, commercial, political and religious printed matter, including but not limited to leaflets, banners, flags, signs, symbols are prohibited within the Stadium and Grounds unless authorised by the WRU Group. Any objects or clothing bearing statements or commercial identification intended for “ambush marketing” are prohibited within the Stadium and Grounds. Any person who is in possession of such items may be refused entry or ejected, and may be subject to legal action.

11. All children under 2 years of age will be allowed to sit on an adults lap free of charge without a match ticket.  All children over the age of 2 years of age (24 months) will require an event ticket to gain entry into the Stadium. No pushchairs or prams are allowed into the Stadium.

12. Animals (except service dogs and guide dogs) or livestock are prohibited from entering the Stadium or Grounds unless specifically authorised by the WRU Group.

13. No person (other than a person who holds an appropriate accreditation from WRU Group) may bring into the Grounds or use within the Grounds any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to an Event or the Grounds (save for photographs taken for personal non-commercial purposes). Copyright in any unauthorised recording or transmission is assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to WRU Group.

14. No person unless authorised in writing by the WRU Group is permitted to distribute or offer for sale or sell within the Stadium or Grounds any item or article whatsoever which includes any ticket, programme, newspaper or leaflet. No person is allowed to conduct a charitable collection unless authorised and if so authorised, the person must carry evidence of such authorisation.

15. All vehicles shall be parked within car parks in accordance with instructions communicated by the WRU Group, its servants or agents.

16. The WRU Group, its servants or agents will not be liable for any loss, injury or damage to including of or to any vehicle or its contents in any car park or to any person or their belongings who enters the Stadium or Grounds caused by the WRU Group or its servants or agents, in circumstances where there is no breach of a legal duty of care owed by the WRU Group or its servants or agents; or in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of legal duty of care owed by the WRU Group, its servants or agents) or to the extent that any increase in loss or damage results from breach by the person of any of the terms of allocation, distribution or these rules. The WRU will be not be responsible for any loss, theft or damage of the ticket holder’s personal belongings, other than caused as a result of its negligence or other breach of statutory duty. A person enters the Stadium and Grounds at their own risk.

17. Closed circuit television (“CCTV”) recording operates throughout the Stadium and Grounds for the purpose of crowd safety management, crime prevention and detection, and the maintenance of public order. Any enquires in respect of CCTV should be addressed to the System Administrator, telephone number 029 2082 2150. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event and or element thereof in/any media throughout the world.

18. There is no re-admission to the Grounds.

19. The WRU Group reserves the right to make alterations to the published event programme where reasonably necessary.

20. All persons entering the Stadium are admitted only subject to the above rules. Entry to the Stadium shall be deemed to constitute unqualified acceptance of all the above rules. The WRU Group, its servants, agents and police officers shall be entitled to refuse admission, re-admission to, or to eject from the Stadium or the Grounds any person who does not comply with or is in breach of the Ground Rules, or other terms applying to the specific event.

FOOTBALL MATCHES ONLY

21. In the case of football matches played at the Stadium the following shall also apply:

a. On no account will admission to a football match be granted to a person who is the subject of a current Banning Order;
b. Any individual who has entered any part of the Grounds designated for the use of any group of supporters to which they do not belong may be ejected from the Grounds either for the purposes of their own safety or for any other reason;
c. It is prohibited to be in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury when entering the Grounds or in a public area of the Grounds from which the event can be directly viewed;
d. Such acts will result in arrest and/or ejection from the Grounds.

The presentation of a ticket in order to gain admission to the event stated on the ticket shall constitute an acceptance by the ticket holder of the following terms upon which The Welsh Rugby Union Limited will admit the ticket holder to Principality Stadium:

Terms of Admission

THE WELSH RUGBY UNION LIMITED (THE “WRU”) AND ITS AUTHORISED AGENTS AND DISTRIBUTORS ALLOCATE AND ISSUE TICKETS FOR EVENTS AND RUGBY MATCHES (THE “TICKETS”) AT PRINCIPALITY STADIUM (THE “STADIUM”) SUBJECT TO THE TICKET TERMS AND CONDITIONS, THE TICKET APPLICATION CONDITIONS (FOR MEMBER CLUBS) AND GROUND RULES (“THE TERMS”) AND BY APPLYING FOR AND/OR BEING ALLOCATED OR TRANSFERRED TICKETS ALL RECIPIENTS OF A TICKET SHALL BE DEEMED TO HAVE ACCEPTED THESE TERMS. (THE TERMS ARE AVAILABLE AT WWW.WRU.WALES OR UPON REQUEST FROM THE WRU TICKET OFFICE). IF ANY TICKET IS ACQUIRED IN BREACH OF SUCH TICKET TERMS AND CONDITIONS THE WRU MAY REFUSE TO ADMIT SUCH TICKET HOLDER TO THE STADIUM AND MAY EJECT SUCH TICKET HOLDER FROM THE STADIUM EVEN AFTER ADMISSION. IN ADDITION THE DISTRIBUTOR TO WHOM THE TICKET IS ISSUED MAY BE LIABLE FOR SANCTIONS IMPOSED BY THE WRU.

1. A Ticket shall not be transferred, offered for sale, resold or supplied save as permitted by the Terms.

2. A Ticket can be transferred, offered for sale, resold or supplied to Official Licensed Operator at above face value by Member Clubs, authorised by the WRU.

3. A Ticket shall not be advertised or offered for sale on the internet or elsewhere save as authorised by the WRU.

4. In order to gain admission to the Stadium a Ticket must be presented in its entirety at the specified entrance.

5. Any complaints about a reserved Ticket holder’s ability to view the event shall be made to a Steward promptly prior to, or during the event. No such complaints can be accepted after the event.

6. A Ticket holder has the right to occupy a seat of a value corresponding to that stated on the Ticket and the WRU reserves the right to provide an alternative seat to that specified on the Ticket.

7. This Ticket remains the property of the WRU at all times.

8. No duplicate ticket will be issued in any circumstances whatsoever.

9. No re-admission is permitted.

10. This Ticket is issued subject to the Stadium Ground Rules. The WRU and Millennium Stadium plc, the Police, its servants or agents shall be entitled to refuse admission or eject a ticket holder in reasonable circumstances. A copy of the Ground Rules is available outside the Stadium and is also available at www.principalitystadium.wales

11. If admission is reasonably refused for whatever reason no money will be refunded or compensation provided.

WRU member Clubs

WRU Schools & Union affiliates

Debenture holders

Premium members

Commercial partners

Principality Stadium Experience

Events International – Official Hospitality Operator (plus sub-agents)

Gullivers Sports Travel – Official Travel Partner (plus sub-agents)

Parkgate Hotel

WRU personnel

Visiting Union