Legal

Legal & Privacy

Privacy Notice

The Welsh Rugby Union Group

Last Updated 12^th August 2019

INTRODUCTION
This document applies to individuals in the European Economic Area (“EEA”) who use our websites, at wru.wales, principalitystadium.wales, wrugamelocker.wales and cardiffconferences.co.uk and our mobile applications (including The Official WRU App, the WRU Ref App and the WRU Clubs App) the WRU online player registration portal and any other website or application which we may make available from time to time (“Sites”) and any of the products and services made available by the WRU Group. References to the WRU Group include (without limitation) The Welsh Rugby Union, Principality Stadium, Principality Stadium Experience, WRU Supporters Club, WRU Debentures and Principality Stadium Tours, which are operated by the following companies in our Group:

• The Welsh Rugby Union Limited

• Millennium Stadium Experience Limited

• Millennium Stadium Plc

We respect the privacy of every person who visits or registers with or submits personal information through our Sites and we are further committed to ensuring a safe online experience. We also respect the privacy of every person who uses the products and services that we make available (from the Sites or otherwise), or who engages with us, whether as a player, as an official or otherwise, in our capacity as the governing body of rugby union in Wales.

1 PURPOSE OF THIS PRIVACY NOTICE
This privacy notice (“Privacy Notice”) explains to data subjects in the EEA our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information. This Privacy Notice also sets out your rights in respect of our processing of your personal information.

This Privacy Notice also informs you of the nature of the personal information about you that is processed by us and how you can request that we delete it, update it, transfer it and/or provide you with access to it.
This Privacy Notice is intended to assist you in making informed decisions when using the Sites and our products and services. Please take a moment to read and understand it. It should be read in conjunction with our Website Terms and Conditions .

This Privacy Notice only applies to the use of your personal information obtained by us; it does not apply to personal information collected during your communications with third parties.

2 ABOUT US
The Sites and the products and services made available through the Sites and otherwise are provided by the companies which comprise the WRU Group.

The data controller responsible for your personal information will be one of the companies listed above, depending on the nature of your engagement and/or which products and services you are receiving. In certain circumstances, two or more companies may be joint data controllers. References to the terms “we” or “us” in this document are therefore references to any or all of the companies comprising the WRU Group, as applicable.

3 HOW TO CONTACT US
If you have any questions about this Privacy Notice or want to exercise your rights set out in this Privacy Notice, you can:
• Send us an email at: info@wru.wales
• Call us on: 08442 491 999
• Write to us at: Legal Affairs Team, Principality Stadium, Westgate Street, Cardiff, Wales CF10 1NS

4 HOW WE COLLECT AND RECEIVE PERSONAL INFORMATION
We collect and receive personal information using different methods:
i) Personal information you provide to us
You may give us your personal information directly. This will be the case when, for example, you contact us with enquiries, complete forms on our Sites, subscribe to receive our marketing communications or provide feedback to us.
ii) Personal information we collect from you automatically
When you access and use our Sites, we will automatically collect certain technical information about your equipment , browsing actions and patterns. We collect this personal information by using cookies and other similar technologies (see the “Our Use of Cookies and Similar Technologies” section below ).
iii) Personal information received from third parties
From time to time, we will receive personal information about you from third parties. Such third parties may include rugby union clubs, other rugby union national governing bodies and other regulatory organisations, including World Rugby, the Sports Councils, the World Anti-Doping Agency and the Health and Safety Executive. We may also receive personal information from analytics providers, payment providers, transport providers and third parties that provide services to us so that we can operate our Sites and provide our services. We may also receive personal information (which may include sensitive personal information relating to criminal convictions and offences) from the Disclosure and Barring Service in relation to our recruitment and safeguarding activities (see the relevant sections below for more information).

5 PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT
Our primary reasons for collecting personal information from you are: (i) in the case of the WRU, to fulfil the duties bestowed upon us in our capacity as the governing body of rugby union in Wales; (ii) to provide the products and services you have requested; (iii) to verify your identity (where applicable); (iv) to help us improve our Sites and our products and services and develop and market new products and services; (v) to carry out requests made by you on the Sites; (vi) to investigate or settle enquiries, complaints or disputes; (vii) to comply with applicable law, court order, other judicial process and the requirements of regulators; (viii) to enforce our agreements with you; (ix) to protect the rights, property and safety of us or third parties, including our members and users of the Sites; (x) to provide support for the provision of our products and services; (xi) to carry out recruitment activities; and (xii) to use as otherwise required or permitted by law.

We may collect and process the following personal information from you in the following circumstances:

i) Site visitors: If you browse our Sites, contact us with an enquiry through our Sites or register an account with our Sites, we may collect and process: (i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) information relating to your interactions with our Sites; (vi) your demographic information such as post code, preferences and interests; and (vii) any information you volunteer which is relevant to the provision of the products and services you have requested.

ii) Memberships and Debentures: If you purchase one of our membership packages, through our Sites or otherwise, or are a Debenture holder, we may collect and process: (i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) your payment details; (vi) information relating to your interactions with our Sites; (vii) your demographic information such as post code, preferences and interests; and (viii) any information you volunteer which is relevant to your membership.

iii) Purchasers of match and event tickets, stadium tour tickets and merchandise: If you purchase match or event tickets, stadium tour tickets or merchandise, whether from our Sites or in our physical stores, we may collect and process: (i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) your payment details; (vi) information relating to your interactions with our Sites; (vii) your demographic information such as post code, preferences and interests; and (viii) any information you volunteer which is relevant to the provision of the tickets and/or merchandise you have purchased.

iv) Rugby players, Exiles players, coaches, match officials and club officials: If you are involved in Welsh rugby in your capacity as a player, coach, match official or club official or otherwise, and whether professionally or otherwise, we may collect and process the following personal information: (i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) your biographical information; (vi) information about your match performance and your personal and professional conduct where relevant to your involvement in rugby union in Wales; (vii) your likeness; (viii) your image; (ix) your voice; (x) your statements; (xi) any personal information contained in any form of personal identification, such as a passport; (xii) your payment details; (xiii) any information you volunteer which is relevant to our relationship with you or your club; and (xiv) special categories of personal information (including without limitation information revealing racial or ethnic origin and information concerning physical and mental health) and personal information relating to criminal convictions and offences.

v) Individuals who work for our corporate partners/sponsors: Corporate organisations are not data subjects, although any individuals who work for them are. If you work for one of our corporate partners or a corporate sponsor and you are engaging with us on behalf of your organisation, whether through our Sites or otherwise, we may collect and process: (i) your name and title; (ii) your job title; (iii) your contact information (including telephone number, postal address and/or email address); (iv) any personal information contained in any form of personal identification; (v) your payment details; and (vi) any information you volunteer which is relevant to our relationship with your organisation.

vi) Job applicants: If you apply for a job with us, we may collect and process: (i) your name and title; (ii) your current job title; (iii) your contact information (including telephone number, postal address and/or email address); (iv) personal information concerning your education, qualifications and employment history; and (v) any other personal information which appears in your curriculum vitae or which is relevant to your potential recruitment, which may include special categories of personal information (including without limitation information revealing racial or ethnic origin and information concerning physical and mental health) and information relating to criminal convictions and offences.

vii) Individuals whose personal information may be processed by us as a result of our providing products and services to others (including our corporate partners/sponsors) and/or in connection with the fulfilment of our duties as the governing body of rugby union in Wales: We will process a variety of different personal information depending on the nature of the products and services we are providing and any requirements and responsibilities relating to our governance and regulation of rugby union in Wales. The following is a non-exhaustive list which is reflective of the varied nature of the personal information processed in connection with our business activities and our regulatory remit:

• If you are a rugby player, coach, match official or club official, or otherwise involved in the game of rugby union in Wales, we may collect and process any of the personal information about you referred to in the “Rugby players, match officials and club officials ” section above in connection with any complaint, match incident or other professional conduct issue we may investigate.

• If you attend a Welsh rugby union match, a rugby match involving the Wales national team or any event held at the Principality Stadium, we may collect or receive and process personal information about you in connection with any complaint, incident or other matter we may investigate. Such personal information may include: (i) your name and title; (ii) your date of birth; (iii) your gender; (iv) your contact information (including telephone number, postal address and/or email address); (v) your biographical information; (vi) your physical description; (vii) your likeness; (viii) your image; (ix) your voice; (x) your statements; (xi) any personal information contained in any form of personal identification; (xii) your payment details; (xiii) any information you volunteer which is relevant to our investigation and our relationship with you as a member or otherwise; and (xiv) special categories of personal information (including without limitation information revealing racial or ethnic origin and information concerning physical and mental health) and personal information relating to criminal convictions and offences.

• If you work for one of our corporate partners/sponsors, we may receive and process any of the personal information about you referred to in the “Individuals who work for our corporate partners/sponsors” section above in connection with the conduct of our relationship with that corporate partner or sponsor and the provision of any products and services to them.

viii) Suppliers (including subcontractors and individuals associated with our suppliers and subcontractors) to The WRU and/or MSP: We collect and process personal information about our suppliers in order to manage the relationship, to receive services from our suppliers and, where relevant, to provide products and services to our customers and members.

ix) Visitors to the Principality Stadium and/or to any other premises of The WRU and/or MSP IN THE eea: We have security measures in place at the Principality Stadium and our other premises, including CCTV, body cameras and building access controls. There are signs in place showing that CCTV is in operation. The images captured are securely stored and only accessed on a need to know basis (e.g. to look into an incident). CCTV recordings are typically automatically overwritten after a short period of time unless an issue is identified that requires investigation (such as a theft). We require visitors to our offices to sign in at reception and keep a record of visitors for a short period of time. Our visitor records are securely stored and only accessible on a need-to-know basis (e.g. to look into an incident).

In particular, we use your personal information for the following purposes:

i) Fulfilment of our commercial products and services.
We collect and maintain personal information that you voluntarily submit to us during your use of the Sites and when you purchase products and/or services from us or use our products and/or services, whether through the Sites or otherwise. We may collect and process your personal information whether you are interacting with us on your own behalf or on behalf of any organisation you represent.Your access to and use of our Sites, including any restricted members’ area, is subject to our Website Terms and Conditions . Certain products and services we offer through the Sites or otherwise are also subject to specific terms and conditions which shall apply to your purchase and use of such products and services. If you click on one of the social media links on our Sites, or otherwise interact with our social media accounts, such as on Facebook or Instagram, we may receive information relating to such interaction and to your own social media accounts.

ii) Site account registration: If you register for an account on our Sites, we will use your personal information to process your account registration. Once you are registered, we will process your personal information to identify you when you log into secure areas of our Sites. We will also use your personal information so that we can administer your account with us and contact you about your account.

iii) Membership purchases: If you purchase a membership package or debenture, through the Sites or otherwise, we will use your personal information to process your membership application and registration. Once you are registered, we will process your personal information to identify you when you log into secure members’ areas of our Sites. We will also use your personal information so that we can administer your membership and contact you about your membership from time to time (including to send you our members’ newsletter and other membership benefits by email and to contact you about the renewal of your membership).

iv) Purchases of match and event tickets, stadium tour tickets and merchandise: We use your personal information so that we can fulfil the supply of tickets and merchandise you have ordered from our Sites or our physical stores and to process any returns and/or refunds.

v) Corporate hospitality events: If you book a corporate event or box at Principality Stadium on behalf of your organisation, or in a personal capacity, we use your personal information to process and administer your organisation’s booking. If you are attending an event, we may process your personal information in order to identify you when you attend, and for related record-keeping purposes. If relevant, we may collect and process any dietary requirements you may have. You may also feature in photographs taken at our events and such photographs may appear in publications we send to our members and/or publish on our Sites or in print.

vi) Contributions to our Sites and publications: If you write an article or blog for us or contribute in any other way to publications we send to our members and/or publish on our Sites or in print, we may use your personal information (such as your name and the name of your organisation) to credit you for your contribution. If you provide photographs or other images in support of your article or blog, we may publish one or more of those images alongside your article or blog.

What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you or it is in our legitimate interest or a third party’s legitimate interest to use personal information in such a way to ensure that we provide the products and services you have requested in an effective and efficient way.

 Governance and regulatory duties.
a) We use your personal information for the purposes of fulfilling our regulatory role as the governing body of rugby union in Wales. In particular, but without limitation, we process your personal information for the following purposes:
• To administer and maintain registrations in respect of Welsh rugby union players, Exiles players and match officials;
• To manage the administration of Welsh rugby union at a club, regional and international level;
• To administer drug and alcohol testing in accordance with our obligations under applicable laws and regulations;
• To administer disciplinary proceedings in relation to players, match officials and club officials under the auspices of the Welsh Rugby Union Disciplinary Panel; and
• To comply with our safeguarding responsibilities, which require us to protect the safety, wellbeing and freedoms of children and others involved in the game of rugby in Wales and to ensure the suitability of those who work with them in coaching and similar roles.

Sometimes our governance and regulatory duties referred to above involve the processing of certain sensitive categories of personal information. This may include special categories of personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, personal information concerning a person’s physical and mental health, sex life or sexual orientation, as well as genetic and biometric data (such as urine or blood samples). It may also include personal information relating to criminal convictions and offences.

b) What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with our legal obligations or any contract that we may have with you or it is in our legitimate interest, and the legitimate interest of Welsh rugby union players, match officials, clubs and the people of Wales, to use your personal information in such a way to ensure the effective and efficient governance, regulation and administration of Welsh rugby union and to protect and uphold its reputation and integrity.
Where our governance and regulatory duties involve the processing of special categories of personal information and/or information relating to criminal offences, our lawful basis for processing is as set out in the “Special Categories of Personal Information and Personal Information Relating to Criminal Offences ” section below.

 General enquiries.
a) We accept enquiries by email, telephone and post. When you make an enquiry, we will use your personal information to enable us to manage and respond to your enquiries and requests.

b) What is our legal basis?
It is in our legitimate interest to use your personal information in such a way to ensure that we provide a good standard of customer service to you.

 Your feedback about our performance and our products and services.
a) From time to time, we may invite you to provide feedback about us and our products and services in the form of online or postal surveys. We will use your personal information in any feedback you provide to help us improve the quality of service provided by our staff. We also use your feedback to monitor our performance as the governing body of rugby union in Wales as well as the quality of the products and services we offer and to assist with the selection of future product and service lines.
b) What is our legal basis?
It is in our legitimate interest to use the personal information provided by you in your feedback for the purposes described above.

 User insight and analysis.
a) We analyse your contact details with other personal information that we observe about you from your interactions with our Sites, with our email communications to you and with our products and services.
Where you have given your consent (where lawfully required), we use cookies, log files and other technologies to collect personal information from the computer hardware and software you use to access the Sites, or from your mobile device. This includes the following:
• An IP address to monitor Site traffic and volume;
• A session ID to track usage statistics on our Sites; and
• Information regarding your personal or professional interests, demographics, experiences with our products and services and contact preferences.
Our web pages and emails may contain cookies, web beacons and pixel tags (“Tags”). Tags allow us to track receipt of an email to you, count users who have visited a web page or opened an email and collect other types of aggregated information. Once you click on an email that contains a Tag, your contact information may subsequently be cross-referenced to the source email and/or the relevant Tag.
In some of our email messages, we use a “click-through URL” linked to certain websites administered by us or on our behalf. We may track click-through data to assist in determining interest in particular topics and measure the effectiveness of these communications.
This information is used to create insights about our visitors’ browsing habits on our Sites. Where we have your consent to do so, we will also use your location data for insight and analysis purposes.
By using this information, we are able to measure the effectiveness of our content and how visitors use our Sites and our products and services. This allows us to learn what pages of our Sites are most attractive to our visitors, which parts of our Sites are the most interesting and what kind of features and functionalities our visitors and clients like to see.
We also use this information to help us with the selection of future product and service lines and website design and to remember your preferences.
We may also use this information for marketing purposes (see the “Marketing Activities” section below for further details).

b) What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy, detailed below, for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide good quality products and services to you and our other visitors and clients.
We will only use your location data for insight and analysis purposes where we have your consent to do so.

 Marketing activities.
We carry out the following marketing activities using your personal information:
o Postal marketing.
We use your name and address to send you marketing communications by post. Such communications will include information about the products, services, events, offers and promotions we offer from time to time.
Our postal marketing will include personalised and non-personalised postal marketing. Personalised marketing is marketing which has been specifically tailored to you. For example, our personalised postal marketing will feature products, services, events, offers and/or promotions that we think are most likely to appeal to you based on our understanding of your interests. Non-personalised marketing is marketing about our products, services, events, offers and promotions generally and is not tailored to any particular individual.
Where we are sending you personalised postal marketing, we also use information that we observe about you from your interactions with our Sites, with our email communications to you and/or with our products and services in order to decide what sort of personalised marketing communications to send you. Please see the “User Insight and Analysis” section above for more details about the personal information collected and how it is collected.

What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised information may be subject to other laws where your consent is required. Please see our Cookie Policy detailed below for further details.
Where your personal information is not in an anonymous form, which will be the case with your postal address, it is in our legitimate interest to use your personal information for marketing purposes.
We will only use your location data where we have your consent to do so.

o Email marketing.
We use your name and email address to send you marketing communications by email, where you have consented to receive such marketing communications or where we have another lawful right to do so. Such communications will include information about the products, services, events, offers and promotions we offer from time to time.
Our email marketing will include personalised and non-personalised email marketing. Personalised marketing is marketing which has been specifically tailored to you. For example, our personalised email marketing will feature our products, services, events, offers and/or promotions that we think are most likely to appeal to you based on our understanding of your interests. Non-personalised marketing is marketing about our products, services, events, offers and promotions generally and is not tailored to any particular individual.
Where we are sending you personalised email marketing, we will also use information that we observe about you from your interactions with our Sites, with our email communications to you and/or with our products and services in order to decide what sort of personalised marketing communications to send you. Please see the “User Insight and Analysis” section above for more details about the personal information collected and how it is collected.

What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy detailed below for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.
We will only send you marketing communications by email where you have consented to receive such communications, or where we have another lawful right to do so.
We will only use your location data where we have your consent to do so.

o Online and social media remarketing.
We use your email address to serve you with advertising on online services (including on social media channels) operated by Facebook, Instagram, Google, and such other similar platforms as we may utilise from time to time, (“Online Platforms”) where you are a registered user of such services.
Our online and social media remarketing will include personalised and non-personalised remarketing. Personalised marketing is marketing which has been specifically tailored to you. For example, our personalised remarketing will feature our products, services, events, offers and/or promotions that we think are most likely to appeal to you based on our understanding of your interests. Non-personalised marketing is marketing about our products, services, events, offers and promotions generally and is not tailored to any particular individual.
Where we are undertaking personalised remarketing, we also use information that we observe about you from your interactions with our Sites, with our email communications to you and/or with our products and services in order to decide what sort of personalised online advertising to serve to you. Please see the “User Insight and Analysis” section above for more details about the personal information collected and how it is collected.

What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy detailed below for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

o Online and social media insight.
Where you are a registered user of an Online Platform we will use your email address in an encrypted format to enable that Online Platform to find other registered users of their services who share similar interests to you based on:
• Information that we observe about you from your interactions with our Sites, with our email communications to you and/or with our products and services (see the “User Insight and Analysis” section above for more details of the information collected and how it is collected); and
• The information Facebook, Instagram and/or Google hold about you.
We do this using Facebook Lookalike Audiences and/or Google Similar Audiences (as applicable). This activity is subject to the privacy choices you have elected to make on such services.

What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis to use it as the personal information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy detailed below for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for marketing purposes.

 Prize draws, prize competitions and other promotions.
a) From time to time, we may run prize draws, prize competitions and other promotions on our Sites and/or on our social media accounts, including the “WRU Lottery”. For the purposes of administering such promotions, we may process your name, contact details (including email address, postal address and/or telephone number, as applicable), social media handle (if relevant), payment details (if relevant), the name of your rugby club (if relevant) and any other personal information volunteered by you in your promotion entry. Our promotions may be subject to separate terms and conditions which you may be required to accept as a condition of entry.

What is our legal basis?
b) It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you (e.g. the terms and conditions applicable to the promotion to which you may be asked to agree as a condition of entry) or it is in our legitimate interest to use your personal information to enable you to participate in any prize draws, prize competitions and other promotions.

 Recruitment.
a) We use your personal information for recruitment purposes, in particular, to assess your suitability for any position for which you may apply at The WRU, whether such application has been received by us online, by email or by hard copy and whether submitted directly by you or by a third party recruitment agency on your behalf. We also use your personal information to communicate with you about the recruitment process, to keep records about our recruitment process and to comply with our legal and regulatory obligations in relation to recruitment.
We will process any personal information about you that you volunteer when you apply for a job with us. We may also process your personal information obtained from any third parties we work with in relation to our recruitment activities, including without limitation, recruitment agencies, background check providers, credit reference agencies and your referees. Such information may also include special categories of personal information (such as information about your health, any medical conditions and your health and sickness records) and information relating to criminal convictions and offences if that information is relevant to the role you are applying for.
We also provide an online “Contact Human Resources” form on our Sites which you can use to contact our Human Resources Department with any employment-related enquiries you may have. This form allows you to submit your name, email address and details of your enquiry, which we will process in order to respond to you.
We also use your personal information for the purposes of reviewing The WRU’s equal opportunity profile in accordance with applicable legislation. This involves the processing of certain special categories of personal information, such as personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, personal information concerning a person’s physical and mental health, sex life or sexual orientation. The WRU does not discriminate on the grounds of gender, race, ethnic origin, age, religion, sexual orientation, disability or any other basis covered by local legislation. All employment-related decisions are made entirely on merit.

b) What is our legal basis?
Where we use your personal information in connection with recruitment, it will be in connection with us taking steps at your request to enter into a contract we may have with you or it is in our legitimate interest to use personal information in such a way to ensure that we can make appropriate and informed recruitment decisions.
We will not process any special (or sensitive) categories of personal information or personal information relating to criminal convictions or offences except where we are able to do so under applicable legislation or with your explicit consent (see the “Special Categories of Personal Information and Personal Information Relating to Criminal Offences ” section below for further information).

 Receipt of services from suppliers.
a) If we have engaged you or the organisation you represent to provide us with products or services (for example, if you or the organisation you represent provide us with services such as IT support or financial advice), we will collect and process your personal information in order to manage our relationship with you or the organisation you represent, to receive products and services from you or the organisation you represent and, where relevant, to provide our services to others.
The personal information we collect from you may include your name, job title, contact information (including email address, telephone number and postal address), bank account or other payment details and any other personal information you volunteer which is relevant to our relationship with you or the organisation you represent.

b) What is our legal basis?
It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you or the organisation you represent or it is in our legitimate interest to use personal information in such a way to ensure that we have an effective working relationship with you or the organisation you represent and are able to provide our services to you and others in an effective way.

 Business administration and legal compliance.
a) We use your personal information for the following business administration and legal compliance purposes:
• To comply with our legal obligations;
• To enforce our legal rights;
• To protect the rights of third parties; and
• In connection with a business transition such as a merger, reorganisation, acquisition by another company, or sale of all or a portion of our assets.

b) What is our legal basis?
Where we use your personal information in connection with a business transition, to enforce our legal rights or to protect the rights of third parties, it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed on us, such as a court order.
We will not process any special (or sensitive) categories of personal information or personal information relating to criminal convictions or offences except where we are able to do so under applicable legislation or with your explicit consent.

Any other purposes for which we wish to use your personal information that are not listed above, or any changes we propose to make to the existing purposes, will be notified to you using the contact details that we hold for you.

6 IF YOU FAIL TO PROVIDE YOUR PERSONAL INFORMATION
Where we are required by law to collect your personal information, or we need to collect your personal information under the terms of a contract we have with you, and you fail to provide that personal information when we request it, we may not be able to perform the contract we have or are trying to enter into with you. This may apply where you do not provide the personal information we need in order to provide the services you have requested from us or to process an application for employment with us. In this case, we may have to cancel your application or the provision of the relevant services to you, in which case we will notify you.

7 HOW WE OBTAIN YOUR CONSENT
Where our use of your personal information requires your consent, you can provide such consent:
• At the time we collect your personal information following the instructions provided; or
• By informing us by email, post or telephone using the contact details set out in the “How to Contact Us” section above.

8 OUR USE OF COOKIES AND SIMILAR TECHNOLOGIES
Our Sites may use certain cookies, web beacons, pixel tags, log files and other technologies. Please see our Cookie Policy detailed below to find out more about the cookies and other technologies we use, the purposes for which we use them and how to manage, block or delete them.

9 THIRD PARTY LINKS AND SERVICES
Our Sites contains links to third party websites and services. When you use a link to go from our Sites to another website or you request a service from a third party, this Privacy Notice no longer applies.
Your browsing of and interactions with any other websites, or your dealings with any third party service provider, is subject to that website’s or third party service provider’s own rules and policies.
We do not monitor, control or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy notices and practices.
This Privacy Notice does not apply to these third party websites and third party service providers. It applies solely to personal information collected by us through our Sites, through the supply of our products and services and/or in connection with our business operations and through the exercise of our duties as the governing body of rugby union in Wales.

10 SHARING PERSONAL INFORMATION
We will only share personal information with others when we are legally permitted to do so. When we share personal information with others, we put contractual arrangements and security mechanisms in place to protect the personal information and to comply with our data protection, confidentiality and security standards.
When processing your personal information we may need to share it with third parties as follows:
i) Other organisations within our group of companies: We may share personal information with other organisations within our group of companies where necessary for administrative purposes or where those organisations assist us in the provision of our products and services or in the fulfilment of our duties as the governing body of rugby union in Wales.
ii) Third-party organisations that provide applications/functionality, data processing or IT services: We use third parties to support us in providing our products services and to help provide, run and manage our internal IT systems. Such third parties may include, for example, providers of information technology, cloud based software as a service providers, identity management, website hosting and management, data analysis, data back-up, security and storage services. The servers powering and facilitating that cloud infrastructure are located in secure data centres around the world, and personal information may be stored in any one of them. We also share your personal information with third party service providers to assist us with insight analytics. These providers are described in our Cookie Policy .
iii) Credit card companies and other payment providers: We may share personal information with third parties who assist us with the processing of card payments and refunds.
iv) Delivery and courier companies: We use third-party delivery companies and couriers to help deliver the products that our customers and members order from our Sites, such as tickets, merchandise and membership packs, as well as our postal marketing.
v) Event partners and suppliers: When we run events, we will share your personal information with third-party services providers that are assisting us with the operation and administration of that event. If we are running an event in partnership with other organisations, we will share your personal information with such organisations for use in relation to the event.
vi) Third-party email marketing and CRM specialists: We share personal information with specialist suppliers who assist us in managing our marketing database and sending out our email marketing communications and membership related communications.
vii) Third-party organisations that assist us with the administration of our promotions: We may share personal information with specialist suppliers who assist us in administering our competitions, prize draws and other promotions.
viii) Recruitment agencies and related organisations: We may share your personal information with external recruiters, third party providers that undertake background checks on our behalf and other entities within our group of companies.
ix) Auditors, lawyers, accountants and other professional advisers: We share personal information with professional services firms who advise and assist us in relation to the lawful and effective management of our organisation and in relation to any disputes we become involved in.
x) Law enforcement or other government and regulatory agencies: We may share personal information with law enforcement or other government and regulatory agencies or other third parties as required by, and in accordance with, applicable law or regulation.
xi) Rugby union and other governing and regulatory bodies: We may share personal information with other rugby union national governing bodies as well as with other regulatory organisations, including, without limitation, World Rugby, the Sports Councils, the World Anti-Doping Agency and the Health and Safety Executive.
xii) Other third parties: Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal information, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal information where we are permitted to do so in accordance with applicable law or regulation
This list is non-exhaustive and there may be circumstances where we need to share personal information with other third parties in order to provide our products and services and carry out our regulatory duties as effectively as we can.

11 TRANSFERS OUTSIDE THE EEA
Where necessary in order to deliver our services or to fulfil our role our role as the organisation responsible for the governance and regulation of Welsh rugby union, we will transfer personal information to countries outside the UK and EEA.
Non-EEA countries do not have the same data protection laws as the UK and the EEA. In particular, non-EEA countries may not provide the same degree of protection for your personal information, may not give you the same rights in relation to your personal information and may not have a data protection supervisory authority to help you if you have any concerns about the processing of your personal information. However, when transferring your personal information outside the EEA we will comply with our legal and regulatory obligations in relation to the personal information including having a lawful basis for transferring personal information and putting appropriate safeguards in place to ensure an adequate level of protection for the personal information.

We will take reasonable steps to ensure the security of your personal information in accordance with applicable data protection laws.

When transferring your personal information outside the UK and EEA, we will ensure that we have a lawful basis for the transfer. Our lawful basis will be either consent (i.e. we may ask for your consent to transfer your personal information outside the UK and EEA at the time you provide your information) or one of the following safeguards:

• Adequacy decisions: We may transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en
• Model clauses: Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en
• EU-U.S. Privacy Shield: Where we have partners or suppliers based in the US, we may transfer personal information to them if they are registered with the EU-U.S. Privacy Shield, which requires them to provide similar protection to personal information shared between the EEA and the U.S. For further details, see https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_en
• Please contact us if you would like further information on the specific mechanisms used by us when transferring your personal data outside the UK and EEA.

12 COOKIES POLICY
Like many other websites, we use “cookies” to help us gather and store information about visitors to some of our Sites.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.
A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.
Types of cookies which may be used on this website:
• Preference Cookies – At your request we may place a cookie to remember your preferences so that you do not need to re-enter your details (country/age and language preferences) on our gateway page. This is not suitable if you share your computer with someone else.
• Social Sharing Cookies – This is a cookie that identifies you with social networking sites such as Facebook and Twitter and allows interaction between your activity on social networking sites and on our website through your direction, and makes your transition between the sites more seamless.
• Site Analytics – We use analytics tools to help analyse use of our website. These analytical tool use ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to the relevant analytics tool provider. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.
• Session Cookies – We use session cookies, which are temporary cookies that cookies aid the user journey around the site, and will remember preferences you have selected during the session. These cookies are deleted as soon as you leave the site.
• Content Management Cookies – These are cookies required by the site for the content management system to work.
• Template Preference Cookies – These cookies are necessary for mobile sites and enable the site to look and feel the way it is intended to.
How Do I Disable/Enable Cookies?
• You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.
There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about these functions. For example, in Internet Explorer, you can go to the Tools/Internet options/Security and Privacy Tabs to adapt the browser to your expectations. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.
• You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about these functions. For example, in Internet Explorer, you can go to the Tools/Internet Options/Security and Privacy tabs to adapt your browser to your expectations. If you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.
Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as ‘P3P’ features (Privacy Preferences Platform).
You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:
• open ‘Windows Explorer’
• click on the ‘Search’ button on the tool bar
• type “cookie” into the search box for ‘Folders and Files’
• select ‘My Computer’ in the ‘Look In’ box
• click ‘Search Now’ Double click on the folders that are found
• ‘Select’ any cookie file
• hit the ‘Delete’ button on your keyboard
If you are not using Microsoft Windows Explorer, then you should select ‘cookies’ in the ‘Help’ function for information on where to find your cookie folder.

13 HOW LONG WE KEEP YOUR PERSONAL INFORMATION

We will normally retain your personal data for as long as you use our services and for up to three years after your last use of our services or your last interaction with us (for example, the last time you opened an electronic communication from us, visited one of our websites, played for a local rugby club or purchased a ticket for an event at Principality Stadium). We may then destroy such personal data without further notice or liability.

However, in some circumstances we will retain your personal data for a different time period, including:

i) we will retain recorded CCTV footage at Principality Stadium in accordance with applicable legislation, unless we are required to retain it for longer (for example, if we are investigating an incident, or have been asked to retain specific CCTV footage for a longer period by government or law enforcement officials); and
ii) we will retain your personal data for longer if we believe we may need it in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal data for longer if we are required to retain them in order to comply with applicable laws;
iii) if any personal information is only useful for a short period (e.g. for a specific marketing campaign), we may delete it at the end of that period.

We will always retain your personal data in accordance with data protection law and never retain your personal data for longer than is necessary.

If you have opted out of receiving marketing communications from us, we will need to retain certain personal information indefinitely so that we know not to send you marketing communications again.

14 CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
• Unauthorised access;
• Improper use or disclosure;
• Unauthorised modification; and
• Unlawful destruction or accidental loss.
All our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above) who have access to and are associated with the processing of personal information are obliged to respect the confidentiality of the personal information of all users of our Sites and our products and services.

15 PERSONAL INFORMATION OF CHILDREN UNDER 18
We process personal information relating to children under the age of 18 in connection with our regulatory duties, for example in relation to the registration of players and our safeguarding activities. Please see the “Governance and Regulatory Duties” section above for more information.
Our Sites and the commercial products and services that we offer are not specifically targeted at children under 18, although we appreciate that they may appeal to children. If you are under 18, we ask that you obtain your parent’s or guardian’s consent before submitting personal information to us or requesting any products or services from us.
If you are a parent or guardian of a child under 18, please ensure that you supervise your child’s use of our Sites and our products and services and ensure they obtain your consent before submitting any personal information to us or requesting any products or services from us.
For the purpose of safeguarding the rights, interests and freedoms of children, we may ask you to verify your age in order to continue using our Sites and/or any of our products and services you may have requested.

16 SPECIAL CATEGORIES OF PERSONAL INFORMATION AND PERSONAL INFORMATION RELATING TO CRIMINAL OFFENCES
Sometimes our processing activities involve the processing of certain categories of sensitive personal information. This includes special categories of personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, personal information concerning a person’s health, sex life or sexual orientation, as well as genetic data and biometric data (such as urine or blood samples). It also includes personal information relating to criminal convictions and offences.
Where our processing activities involve the processing of special categories of personal information or personal information relating to criminal convictions or offences, we rely on the following lawful bases to legitimise our processing:
• You have given your explicit consent to the processing for one or more specified purposes;
• The processing is necessary to enable us to comply with our legal obligations;
• The processing is necessary for the purposes of carrying out obligations and exercising rights (ours or yours) in the field of employment and social security and social protection laws, as authorised under applicable law;
• The processing is necessary to protect the vital interests of an individual where that individual is physically or legally incapable of giving consent;
• The processing is necessary for the establishment, exercise or defence of legal claims; or
• The processing is necessary for reasons of substantial public interest, including without limitation, processing necessary for the purposes of: (i) monitoring equality of opportunity or treatment; (ii) preventing or detecting unlawful acts; (iii) safeguarding children and individuals at risk; (iv) insurance matters; (v) eliminating anti-doping in sport; and (vi) maintaining standards of behaviour in sport and the integrity of the game.

17 HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS
You have the following rights in relation to the personal information we hold about you:
 Your right of access.
If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may charge a reasonable fee for producing those additional copies.

 Your right to rectification.
If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you who we’ve shared your personal information with so that you can contact them directly.

 Your right to erasure.
You can ask us to delete or remove your personal information in some circumstances, such as where we no longer need it or where you withdraw your consent (where applicable). If we have shared your personal information with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.

 Your right to restrict processing.
You can ask us to block or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information, though. We will tell you before we lift any restriction. If we have shared your personal information with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.

 Your right to data portability.
You have the right, in certain circumstances, to obtain personal information you have provided to us (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.

 Your right to object.
You can ask us to stop processing your personal information, and we will do so, if we are:
• Relying on our own or someone else’s legitimate interest to process your personal information, except if we can demonstrate compelling legal grounds for the processing;
• Processing your personal information for the purposes of personalised direct marketing; or
• Processing your personal information for the purposes of non-personalised direct marketing.

 Your rights in relation to automated decision-making and profiling.
You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.

 Your right to withdraw consent.
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. You can exercise your right of withdrawal by contacting us using our contact details in the “How to Contact Us” section above or by using any other opt-out mechanism we may provide, such as an unsubscribe link in an email.

 Your right to lodge a complaint with the supervisory authority.
If you have a concern about any aspect of our privacy practices, including the way we have handled your personal information, please contact us using the contact details provided in the “How to Contact Us” section above. You can also report any issues or concerns to the Information Commissioner’s Office (ICO). You can find details about how to report a concern on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

18 CHANGES TO THIS PRIVACY NOTICE
We reserve the right to change our Privacy Policy from time to time. To ensure that you are always aware of how we use your personal information we will update this Privacy Notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by email of any significant changes. However, we encourage you to review this Privacy Notice periodically to be informed of how we use your personal information.

Cookies Policy

This cookie policy is intended to inform you how we use cookies and similar technologies on www.wru.wales, www.principalitystadium.wales, www.community.wru.wales and associated sites or pages (our “website”) and to assist you in making informed decisions when using our website.

Like many other websites, we use cookies to enable our website to function and to optimise and analyse the operation of the site. Cookies can also help us gather and store information about visitors to our website. You do not need to accept the use of cookies to visit most of our website, however, certain parts of our website will not work without the use of cookies. The information collected through cookies does not usually provide us with any of your personal information, however, enabling them will allow you to have a more tailored browsing experience.

We respect your right to privacy, you can therefore choose not to allow some types of cookies. Please see below and/or click on the cookies icon on our website to find out more and change your cookie settings. The “cookies icon” looks like this and appears at the bottom of our website:

What are Cookies?

Cookies and similar technologies are usually small text documents or pieces of code, which often include an anonymous unique identifier. When you visit a website or use a mobile application, you are asked for permission to store this file on your computer or mobile device for the duration of your visit and when you re-visit the website and access information from it. Information gathered through cookies and similar technologies may include the date and time of visits and how you are using the particular website or mobile application.

Cookies are used by us as part of our website and they are also used by some of our third party partners.

Cookie Consents

Strictly necessary cookies do not require your consent.

For performance and targeting cookies (together the “optional cookies”), we request your consent before placing these cookies on your device. You can give your consent by clicking the ‘Accept All Cookies’ button on the pop-up displayed to you on our website or by clicking on the cookies icon at the bottom of our website.

If you do not wish to give consent or at any time change your mind and wish to withdraw consent to any of the optional cookies, you will need to delete and block or disable cookies via your browser settings or change your settings by clicking on the cookies icon at the bottom of our website. Please be aware that if you disable any of the optional cookies, this will affect the functionality of the website and may prevent you from being able to access certain parts and features of our website.Types of Cookies

The types of cookies that are used on our website are as follows:

Strictly Necessary Cookies – These cookies let you navigate around the website and use essential features like secure login areas. They are necessary for the website to function and cannot be switched off in our systems. Without these cookies, we cannot provide you with the services you request, for example setting your privacy preferences. We use these cookies for security purposes and to ensure that if we make any change to the way our website works you are connected to the right service. These cookies do not store any personally identifiable information.
Performance Cookies – These cookies collect information about how you use our website e.g. which pages you visit and if you experience any errors. These cookies do not collect information that could identify you and are only used to help us improve how our website works. These cookies help us to know which pages are the most and least popular and are used to create anonymised user statistics to help analyse use of our website so we can tailor our website to the needs of our users. They allow us to determine how well our website is set out, how many of our users are regular users and how we can improve the reach of our website so we can improve its performance.

These cookies collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by these cookies about your use of our website (including your IP address) is transmitted to the relevant analytics tool provider. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity e.g. number of visits and length of time spent on a certain page.

Targeting Cookies– These cookies are set by a range of social networking sites such as Facebook and Twitter and allow you to interact between your activity on social networking sites and on our website (if you wish) therefore making your transition between the sites smoother. These cookies are able to track your browser across other sites and gather information on your interests which may affect the content and messages that you see on other websites you visit so that the content is more personalised and in line with your interests.

How Can I Control My Cookies?

You have the ability to accept or decline cookies (and to manage your cookie preferences) by clicking on the cookies icon at the bottom of our website. However, you may not be able to access all parts of our website if all cookies are disabled.

There are a number of ways to manage cookies:

Click “Accept all Cookies” if you agree to the use of cookies whilst using our website.
To change your cookie preferences, including how to disable certain or all cookies, click on the cookies icon at the bottom of our website/
You can change your cookie settings and/or block and/or delete the use of all cookies by activating the relevant settings in your browser. You can find out how to do that for a variety of browsers at www.allaboutcookies.org/.

For more information on cookie management visit www.allaboutcookies.org/.

Website T&Cs

The Welsh Rugby Union (“WRU”) official website terms and conditions of use

Welcome to this website (hereinafter referred to as the “site”), which is owned and operated by The Welsh Rugby Union Limited and/or its associated companies, subsidiaries and/or affiliates (collectively the “WRU”). Your use of the site is subject to the following terms and conditions.

Acceptance

By accessing this site and/or any pages thereof you signify your agreement with, understanding and acceptance of these terms and conditions and all information pertaining to both this site and any material on it. If you do not agree to and accept these terms and conditions, you should cease using this site immediately. In addition, when using particular services, you shall be subject to any guidelines or rules or additional terms and conditions applicable to such services that may be posted on the site from time to time. All such guidelines, rules or additional terms and conditions are hereby incorporated by reference into these terms and conditions.

Modifications and acceptance

The WRU reserves the right to change these terms and conditions at any time without notice to you by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site following any such changes shall constitute your acceptance of this agreement as modified by the posted changes.

No offer of service

Unless otherwise expressly stated, the material on the site is for information purposes only. The WRU makes no representation that material on the site is appropriate or available for use in any particular jurisdiction. Those users who choose to access the site do so at their own risk and are responsible for compliance with local laws and regulations.

Intellectual property

The site was created by Sotic Limited for and on behalf of The Welsh Rugby Union Limited. All rights reserved. ©The Welsh Rugby Union Limited.
All rights, including copyright and database rights, in the WRU’s site and its contents, are owned by or licensed to the WRU, or otherwise used by the WRU as permitted by applicable law. Furthermore, all rights in the tournament names, main trophies, company names, trade names, logos, product packaging and designs of the WRU, or its official sponsors, licensees, suppliers, or other third-party products or services, belong exclusively to the WRU or such third-party, as applicable, or their respective owners, and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international laws, as applicable.
The use or misuse of these trade marks or any materials, except as permitted herein and including without limitation use as a domain name or as part of a domain name, is expressly prohibited and nothing stated or implied on this site confers on you any licence or right under any patent, copyright work, trade mark, design or other right of a similar nature of the WRU or any third party.
Nothing stated or implied in this site is designed to grant any licence or right under any copyright or other intellectual property rights of the WRU or any third party or to use any names, logos, pictures, trade marks or other works or content featured on the site. No act of downloading or otherwise copying or reproducing from the site will transfer title to you to any software or material on the site, unless express statements are communicated to you by the WRU to the contrary.

Own non-commercial use

You may view, download, and print contents from the site subject to the following conditions: (a) the content may be used solely for information purposes and for your own personal non-commercial private use; and (b) the content may not be modified, adapted or altered in any way. You may not copy, store in any medium (including without limitation on any other website), modify, adapt, spider (i.e. use a computer programme to collect or aggregate material from the site), publish, distribute by any means (including without limitation via any peer-to-peer networks), prepare derivative works from, broadcast, communicate to the public or transmit any part of this site or any of the material contained in this site or otherwise use the content for any other purpose other than as explicitly permitted herein. Any other use requires the prior written permission of the WRU. Without prejudice to the generality of the foregoing, the prohibitions set out in this paragraph apply without limitation to any audio recording or commentary, visual or audio-visual works (whether live, delayed or recorded), data, statistics, live scoring services, text commentary services, reviews, articles, trade marks, logos or photographs (or any part of any of the foregoing) that appear on the site.
You may not frame or use framing techniques to enclose any trade mark, logo, content or other proprietary information or content (including images, text, page layout, or form) of the WRU or from the site without the express written consent of the WRU. Without prejudice to general prohibition on linking to the site without the WRU’s prior consent, you may not use any meta tags or any other “hidden text” using WRU’s name or trade marks without the express written consent of the WRU. You may not use the words “The Welsh Rugby Union Limited”, or “WRU” or any WRU logo or other proprietary graphic or trade mark as any button or link to the site without express written permission from the WRU.
You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by the WRU, other site users and/or any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene, defamatory or offensive content or disruption of normal flow of dialogue within this site.
You do not acquire any ownership rights to any content in the site. Any unauthorised use terminates the permission or licence granted by the WRU and shall constitute a clear and material breach of these terms and conditions.

Disclaimer

Although the WRU has taken reasonable care to ensure that the information and data on this site is accurate at the time of publication, these are for general information purposes only and no representation or guarantee (including liability towards third parties), expressed or implied, is made as to accuracy, reliability or completeness. Due to the short time span between the occurrence of an event and its reporting on the site it is possible that inaccuracies may be occasionally published. The WRU is not responsible for the content of external internet sites that link to this site or which are linked from it.
To the maximum extent permitted by law the WRU accepts no responsibility for loss which may arise from accessing or reliance on information or opinions contained in this site and assumes no liability for the use or interpretation of information or opinions contained herein. Your use of the site is on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to (to the extent permitted by law) implied warranties of satisfactory quality, suitability, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will the WRU be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use of the site or any information or material contained therein or loss of connectivity, data or profits, whether in action of contract, negligence or other tort action, arising out of or in connection with the use of the site.
The WRU does not warrant that the functions, services and facilities contained or provided by this site will be uninterrupted, timely, secure or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses, bugs, spyware or similar flaws or represent the full functionality, accuracy, and reliability of the materials. The names, images and logos identifying the WRU or third parties and their products and services are proprietary marks of the WRU and/or the third parties. Nothing contained herein shall be construed as conferring by implication any licence or right under any copyright, trade mark or patent or other intellectual property of the WRU or any other third party.
Any material downloaded or otherwise obtained through the use of the site is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or device with which you access the site as well as for any loss of data that results from the download or use of any such material.
You acknowledge and agree that the views of the editorial team published on the site are not the views of the WRU or its employees, officers or directors.
The WRU may publish adverts on the site in the form of buttons, banners, interstitials, pop-ups or other forms of online advertising on behalf of official partners and third party advertisers. The WRU is not responsible for the content of such adverts and accepts no liability in relation to any representations made therein or any losses of any kind scope or nature arising in reliance thereupon.

Links from the site

Links to third party websites on this site are provided solely as a convenience to you. If you use these links, you will leave this site. You acknowledge and agree that the WRU has no responsibility for the accuracy or availability of information, material or content provided by third party linked websites, access to which may be governed by the terms and conditions applicable to those websites. Links to such sites do not constitute an endorsement by the WRU of such websites or the content, products, or other materials or services presented on such websites. Information in the many web pages that are linked to the site, and the applications and services available through the site, come from a variety of sources. The WRU does not author, edit, or monitor the content, links, or services provided by third parties. TO THE MAXIMUM EXTENT PERMITTED BY LAW THE WRU SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, PRODUCTS, OR OTHER MATERIAL AVAILABLE ON THE SITE OR ON THIRD PARTY LINKED WEBSITES. IF YOU DECIDE TO ACCESS ANY OF THE THIRD PARTY SITES LINKED TO THIS SITE, YOU DO SO ENTIRELY AT YOUR OWN RISK.

Links to the site

It is the policy of the WRU not to permit links to the site (including so-called “deep links” to pages of the site other than the homepage) without the prior express written permission of the WRU.

Contributions

If you submit any contribution to this site or to the WRU (including without limitation any text, graphics, photo, video or audio) you are required by such submission to grant the WRU a perpetual, royalty-free, non-exclusive, sub-licensable and transferable right and license to use, reproduce, modify, adapt, translate, create derivative works from, publish, distribute, broadcast, transmit, communicate to the public, perform, play, and exercise all copyright, database rights, publicity rights and other intellectual property rights with respect to any such work worldwide and/or to incorporate it in other works in any media now known or hereinafter developed for the full term of any rights that may exist in such content, consistent with the privacy restrictions set forth in WRU’s Privacy and Cookies Notice. If you do not wish to grant such rights to the WRU, it is suggested that you do not submit your contribution to this site or to the WRU.
By submitting your contribution to this site, you also warrant that such contribution (a) is your own original work and that you have the right to make it available to the WRU for all the purposes specified above, (b) is not defamatory and (c) does not infringe any law or the rights of any third party.
The WRU reserves the right to remove any contributions which it deems to be obscene, defamatory, offensive or otherwise inappropriate or which infringe the rights of any third party.

Privacy

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E-mail service

In situations where the WRU may give you the option to subscribe to any e-mail service which will update you with news or information which it considers to be of interest to you, your use of the content received through the e-mail service will be subject to these terms and conditions.

Under 18s

If you are under 18, you must obtain the approval of a parent or a guardian before you:

Register on the site;
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Send in any information to the WRU;
Enter any competitions;
Buy anything online.

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of a parent or a guardian.

No confidential information

The WRU does not want to receive confidential or proprietary information from you through this site. Please note that any information or material sent to the WRU via the site will be deemed NOT to be confidential. By sending the WRU any information or material, you grant the WRU an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that the WRU is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW THE WRU WILL NOT BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS SITE, OR ON ANY OTHER HYPER LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF THE WRU IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

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Security

If you communicate with the WRU by e-mail, you should note that the security of Internet e-mail is uncertain. By sending sensitive or confidential e-mail messages which are not encrypted you accept the risks of such uncertainty and possible lack of confidentiality over the Internet.

Termination

We reserve the right at all times to terminate, upon notice to you and for any reason, including for your violation of any of these terms and conditions, your licence to access the site.

General

If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
If there is any conflict between these terms and conditions and/or specific terms appearing elsewhere on this site relating to specific material then the latter shall prevail.
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales without regard to conflicts of law principles. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Contacting the site

You can contact us by emailing us at webmaster@wru.co.uk or by writing to us at the address set out below.
These terms and conditions are subject to change without notice. These terms and conditions were last updated in November 2013.
The Welsh Rugby Union Limited
Principality Stadium
Westgate Street
Cardiff
CF10 1NS

Copyright © The Welsh Rugby Union Limited. All rights reserved. No part of this website may be reproduced by any means be it electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the WRU.
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Ticketing T&Cs

The Welsh Rugby Union Limited

(“WRU”, “we”, “us”, “our”, which also includes Millennium Stadium plc who may enforce the Ticket Terms and Conditions (as applicable))

TICKET TERMS AND CONDITIONS

February 2023

The Ticket Terms and Conditions comprise:

(1) the Standard Ticket Terms and Conditions;

(2) the Ground Regulations (as defined below); and

(3) for Member Clubs only, the Ticket Application Conditions (as defined below).

IN PARTICULAR PLEASE NOTE THAT:

By purchasing, applying for and/or being allocated or transferred a Ticket (as defined below), you are accepting and agreeing that you have read and understood each component part of the Ticket Terms and Conditions and agree to be bound by, and to comply with, the Ticket Terms and Conditions (as applicable to you). You also confirm that anyone else that you apply, purchase, sell, transfer or allocate Ticket(s) for or to, has also read, and agreed to comply with, each component part of the Ticket Terms and Conditions.

The Ticket Terms and Conditions are subject to change or amendment by the WRU. If you are not prepared to comply with the Ticket Terms and Conditions, you should not apply for, purchase, nor accept the allocation or transfer of, a Ticket.

Before purchasing, applying for and/or being allocated or transferred a Ticket and before attending the Event, you must familiarise yourself with and comply with the Ticket Terms and Conditions, the latest Government Rules, and the Ground Regulations (regardless as to when you purchased, applied for and/or were allocated or transferred your Ticket).

Defined Terms

The following terms in the Ticket Terms and Conditions have the following meanings:

Event any rugby match, sporting or other event held at the Stadium and all activity in or around the Stadium associated with the relevant rugby match, sporting or other event.

Government Rules means legislation enacted, and/or rules and guidance issued, by the UK Government and/or the Welsh Government (as applicable) from time to time.

Ground Regulations means the ground rules and regulations governing attendance at the Stadium as amended by the WRU from time to time and which are available outside the Stadium, accessible on our official website www.wru.wales and, as at the date of these Ticket Terms and Conditions, accessible at https://www.principalitystadium.wales/information/ground-rules/.

Member Club means a rugby club or other rugby organisation that is a member of the WRU and Member Clubs shall be construed accordingly.

Stadium means Principality Stadium, Westgate Street, Cardiff, Wales, including any outer concourse and all land surrounding Principality Stadium that is owned by us and/or otherwise occupied by us on the day of an Event.

Supporter Exchange means the official WRU ticket exchange platform available at https://welshrugbyticketexchange.seatunique.com/.

Ticket means a ticket (whether in printed, electronic or mobile format) which provides the right to attend an Event.

Ticket Application Conditions means the ticket application conditions that apply to Member Clubs as amended by the WRU from time to time and which are accessible on our official website www.wru.wales and, as at the date of these Ticket Terms and Conditions, accessible at https://www.wru.wales/tickets/terms-and-conditions/member-club-application/.

Digital Ticketing

Where digital ticketing is utilised for an Event, every person attending the Event will be required to have their own digital ticket on their own device. The only exceptions to this are for accompanied minors (those under the age of 18 where proof of age may be required) and/or for those people with accessibility requirements attending the Event with a companion.

Standard Ticket Terms and Conditions

Transfer of Tickets

A Ticket shall not be transferred, advertised or offered for sale, resold or supplied at above face value on the internet or elsewhere, save as permitted in these Standard Ticket Terms and Conditions or as authorised in writing by the WRU.
A Ticket shall not be purchased or obtained through any person, agent, company or otherwise than directly from the WRU or its authorised agents or distributors or via the Supporter Exchange. Such authorised agents include Member Clubs (“Authorised Agents”). Such authorised distributors include Club Members, Schools, Debenture Holders, Referee Societies, WRU personnel, Visiting Unions, Official Licensed Operators, Genuine Sponsors and any other third party as may be authorised by the WRU from time to time (as listed on wru.wales and as updated from time to time by the WRU) (“Authorised Distributors”).
Subject to the other conditions herein and save as otherwise authorised in writing by the WRU, a Ticket can only be offered for sale or transferred or resold (at face value or less) by the WRU, its Authorised Agents and Authorised Distributors to authorised recipients (as listed on wru.wales and as updated from time to time by the WRU) (“Authorised Recipients”).
Subject to the other conditions herein, an Authorised Recipient who has been supplied with more than one Ticket may transfer or resell (at face value or less) to a guest accompanying them.
A Ticket may not be used as a prize, or as part of a competition, or in any promotional or similar activity without the written consent of the WRU.
A Ticket may not be included as part of a package, meaning the supply of a Ticket with additional benefit(s) including but not limited to retail items, accommodation, food, drink, hospitality services and/or travel, except as authorised in writing by the WRU.
A Ticket may not be transferred, offered for sale, resold or supplied to or by:

a person, firm or company carrying on a ticketing or corporate hospitality business (other than an Official Licensed Operator appointed by the WRU);
anyone offering, or through a third party supplying, catering facilities on the date of an Event at the Stadium or elsewhere; or
an officer, agent, employee or licensee of any of the above

(each, a “Restricted Person”).

Where a Ticket is purchased by a Member Club, the Member Club can transfer, offer for sale, resell or supply a Ticket (not above face value) to a company, firm or person who is not a Restricted Person and who is a genuine sponsor who has given financial support to the Member Club and is in receipt of other benefits from the Member Club not limited to the Ticket (“Genuine Sponsor”). A Genuine Sponsor may only transfer, offer for sale, resell or supply a Ticket at face value or less to a member of staff or guest upon these Standard Ticket Terms and Conditions.
Ticket(s) may be sold and transferred via the Supporter Exchange in accordance with the terms and conditions of the Supporter Exchange, save where the Ticket(s) have been issued subject to a restriction that they may not be sold on the Supporter Exchange (for example, complimentary tickets issued to specific groups, such as players). Tickets may not be sold through any other secondary ticketing service, auction site, or website.
The decision of the WRU shall be final and binding in the event of any dispute as to whether a company, firm or person is an Authorised Distributor, Authorised Recipient, Restricted Person or Genuine Sponsor.
All recipients of Tickets must ensure that the Ticket Terms and Conditions are incorporated into all agreements (whether written or oral) to transfer, resell, allocate or supply Tickets and a recipient may only transfer, resell, allocate or supply Tickets in accordance with the Ticket Terms and Conditions and on the basis that the Ticket Terms and Conditions are accepted.
Any Ticket advertised, supplied or obtained in breach of these Standard Ticket Terms and Conditions shall be void and all rights conferred therewith shall be nullified. Any recipient seeking to use a Ticket obtained in breach of these Standard Ticket Terms and Conditions in order to gain or provide access to or remain at the Stadium will be a trespasser and the recipient may be liable to be refused entry or evicted from the Stadium, may be liable to legal action, and will not be entitled to receive a refund or compensation.
The WRU, its Authorised Agents and Authorised Distributors reserve the right to refuse to transfer, sell, allocate or supply Tickets in the future to any Authorised Agent, Authorised Distributor or Authorised Recipient, person, firm, agent or company found to be in breach of these Standard Ticket Terms and Conditions.
The WRU reserves the right to take legal action against any recipient of Tickets which breaches any of the Ticket Terms and Conditions.
Tickets (in whatever form) remain the property of the WRU at all times.

Lost or stolen Tickets

Where a Ticket has been lost or stolen, the WRU should be notified immediately and shall, subject to the WRU Duplicate Ticket Policy which is available at wru.wales, issue a duplicate Ticket to the Ticket holder for a per Ticket administrative fee. If the WRU issues a duplicate Ticket, the original Ticket will become automatically invalid.

Admission and use of Tickets

In order to gain admission to the Stadium, the Ticket must be presented in its entirety at the specified entrance.
Admission to the Stadium is via by the entrance shown on the Ticket and is subject to any security or safety matters relating to (or affecting) the Stadium at all times. Without prejudice to the foregoing, it may not be possible for a Ticket holder to enter the Stadium if a Ticket Holder arrives at the entrance specified on their Ticket less than 75 minutes before the advertised commencement or kick off time for the relevant Event. The period specified in this paragraph 18 is provided as a guide only and is not intended by the WRU to be, or constitute, a guarantee of entry to the Stadium for any Ticket holder. The WRU reserves the right, without prior notice to revoke and/or vary the period specified in this paragraph 18 with immediate effect, if it is considered necessary (including on public safety grounds; and/or in response to changes to the national threat level).
Any person who enters the Stadium including children must have a valid Ticket, excluding children under 24 months accompanied by an adult with a valid Ticket. Persons under the age of 16 must be accompanied by a responsible adult over the age of 18 and such adult is responsible for the actions and conduct of those persons.
There is no right to re-admission if you leave the Stadium.
Where a Ticket has been purchased as a concession Ticket, that Ticket may only be used in accordance with the relevant concession requirement(s). By way of example, a Ticket that is sold as an age concession Ticket, will only provide entry to the Event if used by someone who is within the relevant concession age for that Ticket.
A Ticket holder has the right to occupy a seat of a value corresponding to that stated on the Ticket and the WRU reserves the right to provide an alternative seat to that specified on the Ticket.
A Ticket holder must comply with the instructions of the WRU and/or its servants or agents while in the Stadium, otherwise may be required to leave and no money will be refunded or compensation provided.

Cancellation or postponement of an Event

Once you have purchased a Ticket, you will not be entitled to cancel it without the agreement of the WRU and no refund will be payable by the WRU for any Event that you decide not to attend.
The WRU does not guarantee that an Event will take place at any particular time or on any particular date. The WRU also reserves the right to cancel, postpone or reschedule its advertised Events to comply with the rules of any rugby union or other rugby body, Government Regulations, or where it otherwise needs to do so. We shall provide you with as much advance notice of any changes to an Event as possible on our website at wru.wales and via our social media channels.
Where an Event is cancelled/abandoned and not rescheduled: If an Event is cancelled or abandoned before the date it is due to take place and is not rescheduled, and you have purchased your Ticket(s) for that Event directly from the WRU, you can apply to us for a refund within 30 days of the date on which the announcement is made by the WRU to Ticket holders that the Event is cancelled or abandoned. Providing that your request for a refund is received by the WRU within the timescales set out in this clause 25, we will refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s) to the debit/credit card you used to make the original Ticket(s) purchase. Subject to the debit/credit card being valid and in date and your request for a refund being received by the WRU within the timescales set out in this clause 25, we will provide any such refund within 30 days of the WRU’s receipt of your refund application.
Where an Event is cancelled/abandoned and is rescheduled for another date: If an Event is abandoned before the date it is due to take place, and the WRU reschedules the Event or the date of an Event is changed after you have purchased Ticket(s) for it, and you have purchased your Ticket(s) for that Event directly from the WRU, the Ticket(s) for the original date of the Event will be valid for the rescheduled date of Event. If you are unable to attend the rescheduled date of the Event, you should contact us by sending an email to customercare@wru.wales as soon as possible and by no later than 30 days following the announcement of the rescheduled date of the Event in order to request a refund. Providing that your request for a refund is received by the WRU within the timescales set out in this clause 26, we will cancel your Ticket(s) and refund the amount you have paid for your Ticket(s) (up to a maximum of the face value of the Ticket(s)) to the debit/credit card you used to make the original Ticket purchase. Subject to the debit/credit card being valid and in date and your request for a refund being received by the WRU within the timescales set out in this clause 26, we will provide any such refund within 30 days of the WRU’s receipt of your refund application.
All personal arrangements, including but not limited to, travel, accommodation or hospitality relating to the Event which have been arranged by the Ticket holder and all related costs are at their own risk. If you are entitled to a refund of a Ticket under these Terms and Conditions, you will be entitled to receive an amount up to a maximum amount of the face value of that Ticket. The WRU shall not be responsible for, or liable to refund, reimburse or otherwise compensate you for any such personal arrangement costs or for any administration, booking, fulfilment or other fees that you paid in respect of the respective Ticket(s).
Where you have purchased, applied for and/or been allocated or transferred your Ticket(s) from an Authorised Agent or Authorised Distributor, you should contact that Authorised Agent or Authorised Distributor in all cases, including in respect of a refund and/or other compensation in respect of any cancelled, postponed or rescheduled Event. Where you have purchased, applied for and/or been allocated or transferred your Ticket(s) via the Supporter Exchange, the terms and conditions of the Supporter Exchange shall apply.
If a Ticket is cancelled due to a breach of the Ticket Terms and Conditions by you or a guest and/or admission is reasonably refused for whatever reason no money will be refunded or compensation provided.

General

Tickets are issued subject to, and compliance with, the Ground Regulations.
The WRU, the police, its servants or agents shall be entitled to refuse admission or eject a ticket holder in reasonable circumstances.
The WRU will comply with any Government Regulations in place from time to time. You agree to abide by such Government Regulations and any safety precautions and health and safety protocols that we adopt at the Stadium for a particular Event, subject to any applicable exemption you have under the Government Rules, or as otherwise determined by the WRU. Wherever possible, we shall provide you with advance notice of the safety precautions and health and safety protocols at a particular Event on our website at wru.wales. Subject to any applicable exemption under the Government Rules, or as otherwise determined by the WRU, failure to comply with any safety precautions and/or health and safety protocols adopted at the Stadium for a particular Event may result in you being denied entry to the Stadium or being required to leave the Stadium. We retain the right to refuse entry to the Stadium to any person that refuses to comply with such safety precautions and/or our health and safety protocols. If you are denied entry or required to leave the Stadium as a result, you shall not be entitled to a refund and/or any other compensation. The WRU, or its representatives, may ask you for evidence of any exemption and it will be for the WRU, or representative, to determine whether the supporting information provided is sufficient to validate the exemption relied on.

Liability and disputes

Any complaints about a Ticket holder’s ability to view the Event shall be made to a steward promptly prior to, or during the Event. No such complaints can be accepted after the Event.
The WRU excludes any liability for loss, injury or damage to persons/property in or around the Stadium except in respect of death or personal injury resulting from our negligence or any other liability which cannot be excluded under applicable law.
Tickets are provided for your own personal use and the WRU shall have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
If the WRU fails to comply with these Ticket Terms and Conditions, the WRU is only responsible for loss or damage you suffer that is a foreseeable result of the WRU’s breach of these Ticket Terms and Conditions, but the WRU is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the WRU’s breach or if it was contemplated by you and the WRU at the time that you and the WRU entered into a contract pursuant to these Ticket Terms and Conditions.
If you are not a consumer our total liability in respect of our breach of these Ticket Terms and Conditions and/or your use of a Ticket, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not in any event exceed the amount paid by you to us for the Ticket.
The WRU shall not be responsible for any interrupted and/or restricted view of the Event caused by virtue of the position of the seat, and/or the action of other spectators, players or officials.
These Ticket Terms and Conditions are governed by the laws of England and Wales and any dispute relating to them will be subject to the exclusive jurisdiction of the courts of England and Wales.

Member Club Application

Member Club Ticket Application Conditions

The Welsh Rugby Union Limited (the “WRU”) allocates and issues tickets for events and rugby matches at Principality Stadium (the “Stadium”) to WRU Member Clubs (the “Clubs”) only upon these Ticket Application Conditions, the Ticket Distribution Conditions and the Stadium Ground Rules (the “Terms”) and by applying for an allocation of WRU Tickets the Club accepts and agrees to the Terms.

In these Conditions the following definitions apply:

“Club Member(s)” means an individual who is a bona fide member of a Club, appointed in accordance with the Club’s constitution and has been a member for 2 weeks or more prior to the purchase or receipt of Tickets. The decision of the WRU shall be final and binding in the event of any dispute as to whether someone is a genuine Club Member.

“Genuine Sponsor” means a company, firm or person (who is not a Restricted Person unless the Club has obtained prior written consent from the WRU), who sponsors a Club and receives a benefit from that Club (which is not limited to the supply of Tickets for Welsh international rugby football matches) and has done so not less than 2 months before the purchase or receipt of Tickets. The decision of the WRU shall be final and binding in the event of any dispute as to whether someone is a Genuine Sponsor.

“Official Licensed Operator” means any third party which is authorised or licensed by the WRU to purchase a Ticket(s) from the Clubs for use in official Packages, as notified to the Clubs by the WRU from time to time.

“Package” means the supply of a Ticket(s) with additional benefit(s) including (without limitation) accommodation, food, drink and/or travel.

“Restricted Person” means

a ticketing, travel, retail or corporate hospitality person or company (that is not an Official Licensed Operator);
anyone offering, or through a third party supplying, catering facilities on the date of an event held at the Stadium (that is not an Official Licensed Operator);
an officer, agent, employee or licensee of any of the above.

“Transferee” means a Club Member, a WRU Member Club, WRU affiliated organisations, Genuine Sponsor and Official Licensed Operator.

“Ticket” means a ticket allocated to and obtained by a Club directly from the WRU for rugby football union matches, save for any match to which the WRU shall not apply the Terms.

Application Process
The WRU is authorising the Club as its agent to distribute Tickets in a fair and transparent manner to Transferees, following receipt of the Club’s application form and purchase by the Club.
The full price of the Tickets applied for must be paid in accordance with the WRU’s terms for payment of Tickets from time to time. The face value of the Ticket includes VAT. The Club is liable to account for any VAT applicable thereto.

Transfer of Tickets
A Club may only transfer a Ticket to a Transferee. The Club may charge an administration fee per Ticket, such fee being capped at a limit that would not allow the Club to profit from the transfer of the Ticket to a Transferee or such other sum as WRU shall fix from time to time.
Other than to an Official Licensed Operator, a Ticket shall not be transferred, resold or supplied above face value. A Ticket cannot be advertised for sale at above face value, other than by or through an Official Licensed Operator. A Ticket cannot be used as a prize, or as part of a competition, or in any promotional or similar activity, without the prior written consent of the WRU.
A Ticket shall not be purchased or obtained from or through any person, commercial agent, company or otherwise than directly from the WRU and its authorised agents.
Only Tickets may be transferred to Genuine Sponsors.
Tickets may not be resold, transferred, supplied or advertised for sale as part of a Package except by an Official Licensed Operator.
The Club must ensure that the Terms are incorporated into all agreements (whether written or oral) to supply Tickets to Transferees and that it only supplies Tickets to Transferees on terms that those Transferees accept the terms, including the prohibition in relation to supplying as part of a Package or selling or offering to sell or transferring Tickets at above face value, or to advertise those Tickets.
Any Ticket supplied or obtained in breach of the Terms shall be void and all rights conferred therewith shall be nullified. Any person seeking to use a Ticket obtained in breach of the Terms in order to gain or provide access to or remain at the Stadium will be a trespasser and will be liable to be refused entry or evicted from the Stadium, and be liable to legal action.
Any Ticket supplied to or by any Transferee in breach of the Terms will render the Club liable as outlined in the conditions included in paragraph 5 below. For the avoidance of doubt, this includes any publication or advertisement via the internet or elsewhere with the intent to resell or promote for commercial gain, including the inclusion of a Ticket in any Package which is not sold by the WRU and/or an Official Licensed Operator.
A Club must keep a full and detailed record of the Ticket details and the name and address of the Transferees to whom it has supplied Tickets for a minimum of 2 years and must provide such information to the WRU within 7 days of any written request to do so. The Club shall be responsible for obtaining any and all consents required when transferring the Tickets and to enable the Club to disclose the relevant information to the WRU, including any consent or permission required pursuant to the Data Protection Act 2018.
A ticket holder has the right to occupy the seat stated on the ticket and the WRU reserves the right to provide an alternative seat to that specified on the Ticket.

Genuine Sponsors
A Club as part of a sponsorship arrangement may supply Tickets to a Genuine Sponsor in return for cash or benefits in kind, provided that any supply must be subject to the Terms and in particular conditions n to r below.
A Club must ensure that neither it nor its agents use Tickets as the sole or main incentive for any person, firm or company to become a Genuine Sponsor or Club Member. A Club must ensure that agents or members used to find Genuine Sponsors do not offer to those entities Tickets for events at the Stadium before they have entered into a contract with the Club to become a Genuine Sponsor.
A Club may not enter into a sponsorship arrangement with a person, firm or company that is or has been introduced to the Club by a Restricted Person, unless the Club obtains the prior written approval of the WRU.
A Club must not use their right to sell Tickets to a Genuine Sponsor or Club Member as a means of circumventing (or the effect of which is the circumvention of) the Terms.
Any Genuine Sponsor (other than a WRU sponsor) will not be permitted to use any Ticket as a prize, or as part of a competition, or in any promotional or similar activity, or as part of any hospitality or travel or other commercial package or for any media purpose without the prior written consent of the WRU. Any Genuine Sponsor must not pass (or attempt to pass) itself off as a WRU Sponsor.
A Club must ensure that each arrangement to supply Tickets to a Genuine Sponsor is in writing and the details are minuted in the Clubs records which must be available for inspection by the WRU upon the written request of the WRU at any time. A Club must ensure that the agreement includes the express terms outlined above.
Cancellation and Refunds
The WRU does not guarantee that an advertised event will take place at a particular time or on a particular date. The WRU reserves the right to cancel, postpone, abandon or reschedule its advertised events. In the event of any curtailment or cancellation of an event due to any cause no refund of money can be made. In the event of postponement, the Ticket will be valid for the postponed date. All personal arrangements including travel, accommodation or hospitality relating to an event which has been arranged by the Ticket holder is at their own risk.
Following receipt of a Club’s application form, there is no right to cancel a Ticket purchase and/or claim any refund.
Breach of Ticket Application Conditions
A Club which breaches any of the Terms may (in the absolute discretion of the WRU) have its entitlement to buy Tickets removed and/or suspended and/or have financial and/or any other sanctions imposed against it.
A Club, Transferee or other recipient of Tickets which breaches any of the Terms may (in the absolute discretion of the WRU) be liable to legal action.
Tickets are the absolute responsibility of the Club to whom they have been issued and the Club agrees that notwithstanding that any misuse of Tickets allocated to it or the breach of one or more of these Ticket Application Conditions may have been outside its control and/or without its knowledge the Club remains liable to one or more of the sanctions in condition v.
All Tickets (in whatever form) remain the property of the WRU at all times.
These Ticket Application Conditions also apply to tickets acquired by the Club otherwise than from the WRU and incorporate the Ticket Distribution Conditions which can be found here

Ground Rules

Below are the Ground Regulations when attending events at Principality Stadium. Please ensure you aware of all rules & regulations before attending an event.

1. Any person who enters the stadium (including the outer concourses) at Westgate Street, Cardiff, CF10 1NS (“the Stadium”) operated by The Welsh Rugby Union Limited and/or Millennium Stadium plc (“WRU Group”) or other property owned or controlled by the WRU Group in the vicinity of the Stadium (together known as “the Grounds”) is admitted only on the basis of these Rules and by entering the Grounds shall be deemed to have accepted these Rules.

2. Admission to the Stadium is only by the entrance indicated on the ticket and cannot be guaranteed if the ticket holder arrives at the Stadium less than 30 minutes before the advertised commencement or kick off time.

3. Any person who enters the Ground is liable to be searched by a police officer, steward or representative of the WRU Group and the WRU Group reserves the right to refuse admission to, or to eject from the Grounds, any person who refuses to be searched.

4. The following offences are prohibited and any person committing such an offence will be ejected from the Grounds:a. The throwing of any object within, at or towards the Stadium playing area, any area adjacent to the playing area or any area in which spectators or other persons are or may be present;
b. The use of foul or abusive language, indecent or racial chanting, including threatening, abusive or insulting language directed to a person by reason of his colour, race, sexuality, nationality (including citizenship) or ethnic or national origins;
c. Unauthorised entry upon the field of play and this includes going onto the playing area, or any area adjacent to the playing area to which spectators are not generally admitted;
d. Unnecessary noise or behaviour likely to cause confusion or nuisance of any kind;
e. Climbing onto or into stands, buildings, fences, structures or fittings within the Stadium or Grounds.

5. Access or attempting to gain access to non public areas of the Grounds or areas of the Stadium not authorised by the event ticket is strictly prohibited. No person may obstruct, loiter or remain in any gangway, entrance, exit or staircase at any time. Any person entering the Stadium or Grounds must comply with the lawful directions of any police officer, steward or representative of the WRU Group and any person who fails to comply will be ejected from the Stadium or Grounds.

6. Other than in exceptional circumstances permitted by the WRU Group no person may bring into the Stadium any food or beverages. Admission to the Stadium will be denied if a person attempts to gain entry with alcohol, or any article capable of causing injury to a person struck by it, for example a bottle, can or other portable container.

7. Any person within the Stadium or attempting to gain access to the Stadium or Grounds who is, or appears to be under the influence of drink or drugs may be ejected from the Stadium or refused entry into the Stadium or Grounds.

8. Smoking, including any form of electronic cigarette in the Grounds is strictly forbidden except within designated areas and any person found to be smoking outside of the designated areas may be ejected from the Grounds.

9. Fireworks, flares, pyrotechnics, all horns including air horns, musical instruments, smoke canisters, laser pointers, bottles, glasses, cans, cooking devices, banners, poles, large golf-type umbrellas, ‘selfie ‘sticks, knives, blades and other articles or containers – including any which could or might be used as a weapon – or any other item which in the reasonable opinion of the WRU Group, its servants or agents, could be used as a weapon or cause nuisance to others, are prohibited within the Stadium. An exemption may be granted to permit the use of air horns in respect of certain classes of event. In such a case, details will be printed on the event ticket.

10. All promotional, commercial, political and religious printed matter, including but not limited to leaflets, banners, flags, signs, symbols are prohibited within the Stadium and Grounds unless authorised by the WRU Group. Any objects or clothing bearing statements or commercial identification intended for “ambush marketing” are prohibited within the Stadium and Grounds. Any person who is in possession of such items may be refused entry or ejected, and may be subject to legal action.

11. All children under 2 years of age will be allowed to sit on an adults lap free of charge without a match ticket. All children over the age of 2 years of age (24 months) will require an event ticket to gain entry into the Stadium. No pushchairs or prams are allowed into the Stadium.

12. Animals (except service dogs and guide dogs) or livestock are prohibited from entering the Stadium or Grounds unless specifically authorised by the WRU Group.

13. No person (other than a person who holds an appropriate accreditation from WRU Group) may bring into the Grounds or use within the Grounds any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to an Event or the Grounds (save for photographs taken for personal non-commercial purposes). Copyright in any unauthorised recording or transmission is assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to WRU Group.

14. No person unless authorised in writing by the WRU Group is permitted to distribute or offer for sale or sell within the Stadium or Grounds any item or article whatsoever which includes any ticket, programme, newspaper or leaflet. No person is allowed to conduct a charitable collection unless authorised and if so authorised, the person must carry evidence of such authorisation.

15. All vehicles shall be parked within car parks in accordance with instructions communicated by the WRU Group, its servants or agents.

16. The WRU Group, its servants or agents will not be liable for any loss, injury or damage to including of or to any vehicle or its contents in any car park or to any person or their belongings who enters the Stadium or Grounds caused by the WRU Group or its servants or agents, in circumstances where there is no breach of a legal duty of care owed by the WRU Group or its servants or agents; or in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury as a result of a breach of legal duty of care owed by the WRU Group, its servants or agents) or to the extent that any increase in loss or damage results from breach by the person of any of the terms of allocation, distribution or these rules. The WRU will be not be responsible for any loss, theft or damage of the ticket holder’s personal belongings, other than caused as a result of its negligence or other breach of statutory duty. A person enters the Stadium and Grounds at their own risk.

17. Closed circuit television (“CCTV”) recording operates throughout the Stadium and Grounds for the purpose of crowd safety management, crime prevention and detection, and the maintenance of public order. Any enquires in respect of CCTV should be addressed to the System Administrator, telephone number 029 2082 2150. Ticket holders give their express consent to the use of their actual or simulated likeness in connection with production, exhibition, advertising or exploitation of any film, video and/or audio recording of this event and or element thereof in/any media throughout the world.

18. There is no re-admission to the Grounds.

19. The WRU Group reserves the right to make alterations to the published event programme where reasonably necessary.

20. All persons entering the Stadium are admitted only subject to the above rules. Entry to the Stadium shall be deemed to constitute unqualified acceptance of all the above rules. The WRU Group, its servants, agents and police officers shall be entitled to refuse admission, re-admission to, or to eject from the Stadium or the Grounds any person who does not comply with or is in breach of the Ground Rules, or other terms applying to the specific event.

FOOTBALL MATCHES ONLY

21. In the case of football matches played at the Stadium the following shall also apply:

a. On no account will admission to a football match be granted to a person who is the subject of a current Banning Order;
b. Any individual who has entered any part of the Grounds designated for the use of any group of supporters to which they do not belong may be ejected from the Grounds either for the purposes of their own safety or for any other reason;
c. It is prohibited to be in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or personal injury when entering the Grounds or in a public area of the Grounds from which the event can be directly viewed;
d. Such acts will result in arrest and/or ejection from the Grounds.

Terms of Admission

The presentation of a ticket in order to gain admission to the event stated on the ticket shall constitute an acceptance by the ticket holder of the following terms upon which The Welsh Rugby Union Limited will admit the ticket holder to Principality Stadium:

Terms of Admission

THE WELSH RUGBY UNION LIMITED (THE “WRU”) AND ITS AUTHORISED AGENTS AND DISTRIBUTORS ALLOCATE AND ISSUE TICKETS FOR EVENTS AND RUGBY MATCHES (THE “TICKETS”) AT PRINCIPALITY STADIUM (THE “STADIUM”) SUBJECT TO THE TICKET TERMS AND CONDITIONS, THE TICKET APPLICATION CONDITIONS (FOR MEMBER CLUBS) AND GROUND RULES (“THE TERMS”) AND BY APPLYING FOR AND/OR BEING ALLOCATED OR TRANSFERRED TICKETS ALL RECIPIENTS OF A TICKET SHALL BE DEEMED TO HAVE ACCEPTED THESE TERMS. (THE TERMS ARE AVAILABLE AT WWW.WRU.WALES OR UPON REQUEST FROM THE WRU TICKET OFFICE). IF ANY TICKET IS ACQUIRED IN BREACH OF SUCH TICKET TERMS AND CONDITIONS THE WRU MAY REFUSE TO ADMIT SUCH TICKET HOLDER TO THE STADIUM AND MAY EJECT SUCH TICKET HOLDER FROM THE STADIUM EVEN AFTER ADMISSION. IN ADDITION THE DISTRIBUTOR TO WHOM THE TICKET IS ISSUED MAY BE LIABLE FOR SANCTIONS IMPOSED BY THE WRU.

1. A Ticket shall not be transferred, offered for sale, resold or supplied save as permitted by the Terms.

2. A Ticket can be transferred, offered for sale, resold or supplied to Official Licensed Operator at above face value by Member Clubs, authorised by the WRU.

3. A Ticket shall not be advertised or offered for sale on the internet or elsewhere save as authorised by the WRU.

4. In order to gain admission to the Stadium a Ticket must be presented in its entirety at the specified entrance.

5. Any complaints about a reserved Ticket holder’s ability to view the event shall be made to a Steward promptly prior to, or during the event. No such complaints can be accepted after the event.

6. A Ticket holder has the right to occupy a seat of a value corresponding to that stated on the Ticket and the WRU reserves the right to provide an alternative seat to that specified on the Ticket.

7. This Ticket remains the property of the WRU at all times.

8. No duplicate ticket will be issued in any circumstances whatsoever.

9. No re-admission is permitted.

10. This Ticket is issued subject to the Stadium Ground Rules. The WRU and Millennium Stadium plc, the Police, its servants or agents shall be entitled to refuse admission or eject a ticket holder in reasonable circumstances. A copy of the Ground Rules is available outside the Stadium and is also available at www.principalitystadium.wales

11. If admission is reasonably refused for whatever reason no money will be refunded or compensation provided

Authorised Distributors

WRU member Clubs

WRU Schools & Union affiliates

Debenture holders

Premium members

Commercial partners

Principality Stadium Experience

Events International – Official Hospitality Operator (plus sub-agents)

Gullivers Sports Travel – Official Travel Partner (plus sub-agents)

Parkgate Hotel

WRU personnel

Visiting Union

Modern Slavery Statement

Modern Slavery Act 2015 Slavery and Human Trafficking Statement

We have prepared this statement for the purposes of section 54(1) of the Modern Slavery Act 2015. This statement constitutes The Welsh Rugby Union Limited’s (the “WRU”, “we” or “our”) slavery and human trafficking statement for the financial year 2022 – 2023. It provides a brief explanation of the WRU’s structure and business; supply chains; the approach taken to assessing and managing risk; steps taken in relation to suppliers and the supply chain; due diligence practices undertaken relevant to the issue of modern slavery and human trafficking; and training of relevant employees and reporting.

The WRU is the national governing body for rugby union in Wales. Our purpose and principal activity is to promote all rugby union in Wales and encourage more people to engage with the game, more often, with more enjoyment and more success. Our mission is to define Wales and to unite communities. We are committed to ensuring that we operate ethically, source services responsibly and continue to work to protect our organisation and supply chain from modern slavery and human trafficking.

The WRU falls within the ambit of the Modern Slavery Act 2015, given its global annual turnover.

References in this statement to “forced labour” or “modern slavery” mean any conduct which is an offence under Part I of the Modern Slavery Act 2015 including slavery, servitude, any type of forced or compulsory labour and trafficking for the purposes of exploitation.

Structure and Business

The WRU is the main operating company of the WRU Group (as defined below), and has a number of direct and indirect subsidiaries. The WRU derives its revenues largely from the sale of tickets to attend international rugby union matches held at Principality Stadium in Cardiff, payments received from broadcasting arrangements and commercial sponsorships and payments from international bodies of which it is a member. At the end of the financial year 2022 – 2023, the WRU Group had approximately 429 employees.

The WRU’s direct subsidiaries include WRU National Centre of Excellence Limited, WRU Properties Limited, WRU Six Nations Limited and WRU Supporters Club Limited. The WRU also majority owns Millennium Stadium plc; owns 83.5% of Millennium Stadium Experience Limited; as at the end of the financial year 2022 – 2023 owned 80% of WRU Gwent Region Limited (and owned 80% of each of that entity’s two subsidiary companies, WRU Gwent Rugby Limited and WRU Gwent Stadium Limited); and (through WRU Properties Limited) owns 75% of Parkgate Hotel Cardiff Limited. Collectively, the WRU and these subsidiaries are referred to in this statement as the “WRU Group”.

Our work is underpinned by our organisational values of Courage, Family, Humour, Integrity, Excellence and Success and our continued commitment to equality, diversity and inclusion.

We remain committed to having systems in place to safeguard against forced labour or modern slavery in any part of our business or our supply chains, and we do not tolerate forced labour or modern slavery either within our business itself or within our supply chains. We expect our suppliers (whether direct suppliers or those that directly or indirectly supply our direct suppliers) to share the same values.

We will continue to review our business, our supply chains and the systems we have in place to fully understand the risks that we face in relation to forced labour and modern slavery.

Further information about the WRU, its organisational and governance structure and operations can be found in the WRU’s Annual Report for 2023, which is available here

Supply Chains

Our supply chains are diverse and we take a risk-based approach to assess the risk of forced labour or modern slavery taking place. We remain vigilant for any suspected instance of forced labour or modern slavery across our business and we expect our suppliers to operate fair and equitable practices whereby forced labour and modern slavery practices are not tolerated and to act ethically and with integrity.

Due Diligence

We continue to take the following steps to assess and manage any risk that our supply chains may use forced labour:

we expect our suppliers to comply with their obligations under the Modern Slavery Act 2015 and to place similar expectations on their respective suppliers;
when entering into arrangements with suppliers, we may ask our suppliers to complete a self-assessment questionnaire which allows us to assess their business, so that we are alert for any indicators of forced labour or modern slavery;
considering how we can visit facilities at which clothing and rugby balls are manufactured by or on behalf of our commercial partners to enable us to undertake reasonable and appropriate audits;
we maintain communication and personal contact with our suppliers to ensure they understand our expectations;
we incorporate relevant contractual obligations into our supplier contracts, such that our suppliers will:
- undertake to comply with the Modern Slavery Act 2015;
- warrant that their business and, to the best of their knowledge, their own supply chain do not use forced labour;
- agree to permit us and third parties acting for us to inspect their facilities, records and practices to audit their business for the purposes of ensuring that they comply with these obligations and that there is no use of forced labour; and
- impose equivalent obligations on their own suppliers,

such that a failure to adhere with such terms may ultimately result in termination of the contract entered into with that supplier;

the contractual terms we enter into with our suppliers are regularly reviewed; and
we shall review statements published by our suppliers on the use of forced labour to ensure that they in turn are taking what appears to us to be appropriate steps.

Reporting and Training

We have robust procedures for recruiting employees, with a permanent full-time People Department that manages recruitment and our employee processes. Employment vacancies are subject to internal approvals of terms and conditions and pay. Most recruitment of non-playing people is through direct application to the WRU, although recruitment consultants and agencies may also be used if necessary. Applicants for any employment vacancies are encouraged to complete equality and diversity questionnaires as part of WRU recruitment processes and references are checked with previous employers. We will continue to ensure that relevant employees are aware of the obligations contained in the Modern Slavery Act 2015 and will provide training to relevant employees to ensure a high level of understanding of the risks of forced labour in our business and supply chains.

We have contracted SeeHearSpeakUp, an independent third-party supplier, to provide all employees with an independent whistleblowing hotline where employees can anonymously raise concerns. We also have in place an employee ‘Whistleblowing Policy’, that encourages employees to report any concerns in relation to behaviours that may be contrary to the WRU’s statutory obligations and organisational values. This policy encourages our employees to report their concerns and aims to provide an environment where our employees feel able and safe to raise such concerns. The WRU will take the appropriate measures to address those concerns wherever possible.

The WRU has a designated Audit and Risk Committee which is responsible for assisting the WRU Board to discharge its responsibilities in a number of areas, including internal controls and risk management.

The WRU recognises the importance of maintaining constant vigilance to identify and address any impacts associated with forced labour and modern slavery throughout its supply chains. We will continue to assess the effectiveness of the measures we implement and will also review and refine our policies in relation to forced labour and modern slavery as necessary.

This statement was approved by the Board of Directors on 27 September 2023.

Richard Collier-Keywood
Chair of the Board of Directors

Reports